Overview
The Quality Manager supports the Dean of Academic Affairs and the Director of Accreditation & Regulation in the design, planning and implementation of academic quality assurance across all Hult programs. The Quality Manager will work with internal and external stakeholders to ensure the maintenance of high standards of quality assurance, befitting an institution awarding both US and UK degrees and triple accredited by AACSB, EQUIS, and AMBA. Internal stakeholders include the academic staff at each of Hult's global campuses, Hult faculty, and Hult students. External stakeholders include external examiners, accreditation bodies, and local and regional regulators.
The role suits a proactive, results-oriented individual with a positive, can-do attitude. The successful candidate must have high attention to detail, strong interpersonal skills, be proficient at managing workload to meet deadlines, and work well within a team. A proven track record of working in an academic quality assurance environment is preferable. The candidate must be comfortable working with technology, from software such as Microsoft Excel, Word, Teams, and Zoom, to online databases and learning management systems. Candidates should also be comfortable navigating ambiguity, capable of taking initiative and thinking independently, and enjoy an environment in which they are challenged to find solutions and adapt to changing circumstances.
Hult International Business School is a non-profit educational pioneer and the first triple-accredited US business school. Ranked by the Financial Times, Economist, Forbes, and Bloomberg Businessweek, Hult offers undergraduate, graduate, and executive education programs across its global campuses in Boston, London, and Dubai. The school's philosophy is that business skills can only truly be learned by doing. By immersing students from all over the world in practical, hands-on experiences from day one, this fresh approach to education is creating a global community of confident, entrepreneurially minded graduates, ready to tackle the challenges of tomorrow. Equal Opportunities at Hult is dedicated to actively creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We are committed to providing opportunities regardless of gender, religion, race, color, sexual identity, disability, ethnicity, age, and all the individual identities that make us unique. If you require any accommodation to assist you in the interview process, please submit this with your inquiry. Hult offers competitive salaries and benefits in a global, empathetic, and highly multicultural working environment.
Responsibilities
* Support the Dean of Academic Affairs and the Director of Accreditation & Regulation in the design, planning and implementation of academic quality assurance and compliance with sector regulators (for example NECHE and OfS).
* Participate in Hult's academic committees (for example the Academic Standards & Quality Committee) and preparing relevant reports for committees.
* Support the Admissions team on issues relating to quality assurance, including the assessment of transfer credits for prior learning.
* Help maintain definitive program documentation such as Program Catalogs, Student Handbooks, and Academic Regulations.
* Support the effective functioning of Hult's global system of second marking (sample grade review).
* Manage a pool of external examiners and coordinating assessment boards for all Hult programs.
* Share assessment board outcomes with program and campus Deans and working collaboratively on possible areas for improvement.
* Support the effective functioning of Hult's campus-based Academic Integrity Committees, ensuring global consistency of processes and outcomes relating to academic dishonesty.
* Liaise with Student Conduct Managers on issues relating to professional integrity where they overlap with academic integrity.
* Support the effective functioning of Hult's Global Appeals Panel.
* Help prepare annual reports to Hult's global and local accreditors and regulators (e.g. NECHE, OfS, AACSB, EQUIS, AMBA).
* Project manage accreditation events and periodic reviews.
* Represent Hult at external industry events where appropriate (e.g. regulatory conferences).
Qualifications
* Right to work in the U.K.
* Bachelor's degree.
* Experience in academic quality assurance or an equivalent quality assurance function.
* Minimum 3 years of full-time work experience.
* Excellent oral and written communication skills, appropriate to both internal and external stakeholders.
* High attention to detail.
* Strong project management skills.
* A natural problem-solver, with a mindset that "nothing is impossible".
* An independent thinker, able to use their own initiative.
* Ability to manage multiple tasks in parallel, to prioritize appropriately, and operate to tight deadlines.
* Able to maintain composure in a fast-paced environment.
* Personable, with the ability to cultivate and maintain relationships.
* Native English speaker or fluent level of written and spoken English.
* Competence in Word, Excel, PowerPoint.
* Familiarity with tools like Salesforce, Canvas, or similar student management systems.
* Collegial attitude and able to work collaboratively across teams and campuses.
* An appetite for learning and growing in a fast-paced environment.
On-site Requirement
This position requires on-site presence at least 4 days a week with 5 days during peak periods of the academic year. Current 1-day work-from-home (WFH) allowance is subject to change in accordance with School review.
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