Detailed job description
and main responsibilities
1. Provide day-to-day administrative support to the ER team, including case tracking, diary management, and printing, writing agendas, arranging specific meetings and minute-taking.
2. Preparing and collating hearing packs as required.
3. Prepare and maintain accurate records and documentation for ER cases including disciplinary, grievance, sickness absence, and capability cases.
4. Employ sound working knowledge of software packages, specifically Microsoft Office (predominantly Word, Excel, and Outlook) and be proficient in using Microsoft Teams
5. Coordinate and arrange hearings, meetings, and case conferences including room bookings and distribution of agendas/papers.
6. Liaise with managers, staff, and trade union representatives to ensure effective communication and scheduling of ER activities.
Ensure timely data input and updates on HR systems (e.g. ESR, employee relations logs, and case trackers).
Maintain confidentiality and data security in handling sensitive case information and personnel records.
Support the production of management information reports and data summaries for ER case trends and performance indicators.
Assist in updating ER policy documents, templates, and toolkits in line with NHS standards and legislation.
Maintain the HR Operations and Job Evaluation inboxes, ensuring effective resolution of JE requests and response to queries, and support JE process ensuring timely escalations to designated ER Advisor where appropriate.
Serve as a point of contact for HR-related inquiries, providing timely and accurate information to employees and managers.
Person specification
Qualifications
Essential criteria
7. Knowledge of administrative skills gained by experience or qualification to level 3 (or equivalent)
8. Secretarial and administration skills, including word processing.
Desirable criteria
9. CIPD Level 3
Experience
Essential criteria
10. Demonstrable experience of dealing with a range of Administrative duties, including diary management, coordinating meetings and transcribing minutes and digital recordings.
11. Aware of own limitations and when to escalate to line manager
12. Ability to use own initiative
Technical Skills
Essential criteria
13. Excellent customer services skills Good written and verbal communication Good IT skills.
14. Ability to communicate with all levels of staff
Desirable criteria
15. Audiotyping
Knowledge
Essential criteria
16. Ability to interpret and explain Trust policies and procedures and Agenda for Change Terms and Conditions, for non-complex issues and routine queries.