Overview
Tailored Recruitment Partners are working with a fast growing business in Leeds to recruit an experienced Customer Service Manager.
As Customer Service Manager, you will lead and support a dedicated team of 7 Customer Service Advisors, ensuring the delivery of exceptional service to our customers. Your ability to manage a team under pressure, resolve issues efficiently, and maintain strong communication across departments will be key to your success.
Responsibilities
* Manage, motivate and support a team of 7 customer service advisors
* Monitor team performance, set goals, and conduct regular reviews
* Handle escalated customer queries and complaints professionally
* Collaborate with the transport team, warehouse team, and sales to ensure smooth service delivery
* Analyse customer service metrics and report on performance
* Drive continuous improvement in customer satisfaction and internal processes
Requirements
* Proven experience in a customer service leadership role (transport/logistics sector preferred)
* Excellent communication, organisational, and problem-solving skills
* Ability to work under pressure in a fast-moving environment
* Strong IT skills and experience using CRM systems
* Positive, team-oriented approach with a can-do attitude
The Company
* Initially 12 month Maternity cover
* Pension Scheme
* Generous Holidays
* Close links to Motorways
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