Admin Officer
About the Role:
On behalf of our client, MPA Recruitment is seeking to appoint an Admin Officer based in Belfast.
This is an excellent opportunity for an experienced administrator to join a busy public sector environment. The successful candidate will play a key role in supporting service delivery through effective communication, accurate data management, and coordination with internal teams and external stakeholders.
You will be responsible for a range of administrative duties, ensuring that customer enquiries are handled efficiently and that operational processes run smoothly.
Key Responsibilities:
* Customer Service & Communication
o Respond to internal and external stakeholders via telephone in a professional manner.
o Handle enquiries from tenants, operatives, and service users.
o Manage and respond to customer queries via email.
* Administrative Support
o Perform accurate and timely data entry across internal systems.
o Maintain and update records, ensuring information is current and accessible.
o Support general office administrative functions as required.
* Coordination & Liaison
o Liaise with internal teams, contractors, and external stakeholders.
o Ensure issues are resolved efficiently and escalated where necessary.
o Support service delivery through effective communication and follow-up.
* Systems & Reporting
o Use a range of IT systems to manage and retrieve customer information.
o Monitor service activity and support performance reporting.
o Ensure compliance with internal processes and data management standards.
What We’re Looking For:
* Essential Criteria
o 5 GCSEs (or equivalent) including English and Maths
o At least 1 year of experience in an administrative role
o Proficiency in Microsoft Office (Word and Excel) at an intermediate level
o Strong communication skills and attention to detail
* Other Requirements
o Ability to manage workload and prioritise tasks effectively
o Good organisational skills and accuracy in data handling
o Ability to work independently and as part of a team
Additional Information:
* A Basic Access NI Check is Required at a cost of £16.
What we can offer you:
* Weekly pay
* Holiday pay
* 24/7 support from our dedicated recruitment consultants
* Access to a wide range of public sector roles
MPA Recruitment is an equal opportunities employer.
#J-18808-Ljbffr