JOB TITLE: Food Technologist
DEPARTMENT: Technical
REPORTS TO: Technical Manager
RESPONSIBLE FOR: N/A
MAIN PURPOSE:
Under the direction of the Technical Manager provide technical support to the company, liaising with customers on technical requirements.
RESPONSIBILITIES/KEY TASKS:
CUSTOMER
* Complete customer requests in a timely and organised manner.
* Investigate customer complaints and complete monthly or quarterly KPI report.
* Review customer portals at least on a weekly frequency and ensure alerts are responded to.
HEALTH & SAFETY
* Maintain standards of health and safety and compliance to all appropriate legislation, hygiene, and security in the work environment.
* Highlight and report any hazards, near misses and accidents.
* Works and challenges others to work in a safe and responsible manner.
TECHNICAL
* Provide technical Support to the company and all customers within reasons of the role.
* Assist in the development/maintenance of company policies in line with new legislation, customer requirements or company standards.
* Assist the technical manager during customer audits and visits, including during third party inspections, or lead these.
* Assist the technical manager during customer KPI reviews, and in the tasks associated with this to ensure completion and customer satisfaction.
* Keep abreast of legislation to ensure company compliance and communicate any changes internally.
* Assist in the benchmarking of products to ensure technical compliance to specification.
* Work closely with NPD and Commercial to integrate with the NPD launch process to ensure successful product launches.
* Ensure new products are analysed according to customer requirements for nutrition and shelf life.
* Completion of Quality Attribute sheets and any other technical documentation required by the customer, or the business.
* Assist in the update and maintenance of Unity to ensure technical information is available for all products.
* Attend and assist with development and PPR trials.
* Manage objectives set by the technical manager and ensure completion within the timescales provided.
VALUES & BEHAVIOURS
* Always portray a positive image of the company and its values in a professional manner.
* Adhere to all company rules and procedures, paying particular attention to health and safety.
* To ensure that the legality, safety, quality, authenticity of products maintained through EPC, and to ensure they are produced to required specification.
* Any other duties which might reasonably be requested in association with this role in order to meet the needs of the business.
* Ensure effective communication of company objectives, policies and practices to all members of staff.