Overview
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Role
Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK's fastest-growing retailers, and take your career to the next level.
We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Reading store. You'll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.
What you'll be doing
* Lead and motivate the front-end team to deliver polite, prompt, and friendly service
* Be a visible, approachable leader for customers and colleagues
* Coach team members to build their skills and service confidence
* Oversee stock and cash control procedures, ensuring security and compliance
* Support a great store culture and contribute to a positive workplace
What we're looking for
* Experience managing teams in retail or hospitality
* Strong numeracy and problem-solving skills
* A flexible, hands-on attitude with great people skills
* Passion for retail and delivering exceptional customer service
Why B&M?
With over 780 stores and more on the way, this is a fantastic time to join us. We offer:
* Clear progression paths and development opportunities
* On-the-job training and support
* 10% staff discount (with double discount events!)
* Access to a colleague benefits portal
* Wellbeing support through our Employee Assistance Programme
* A stable, permanent contract
Ready to grow with us?
Apply now and be part of the B&M journey.
B&M is an equal opportunity employer committed to creating an inclusive environment for all.
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