Were supporting a fast-growing UK furniture brand creating beautifully designed, design-led furniture of their quest to find a Showroom & Customer Service Manager. They are a small team, big ambition, and a genuine focus on brand, customers, and experience As Showroom & Customer Service Manager, you will be the face, voice and guardian of the customer experience.
You will take ownership of the showroom day-to-day, lead customer interactions across all channels, and ensure every touchpoint reflects their values, design ethos and high standards of service.
Key ResponsibilitiesShowroom & Customer Service Manager
Showroom Management & Sales
1. Act as the primary brand ambassador within the showroom, delivering a warm, knowledgeable, and design-led customer experience
2. Build strong relationships with customers, understanding their needs and guiding them through the product range
3. Confidently present products, materials, finishes, and design options using strong product and interior knowledge
4. Drive showroom sales and support customers from first visit through to purchase
5. Maintain impeccable showroom standards, ensuring the space is s...