Job Description
Band 2 Donor Administration Assistant, Belfast based. £12.51 per hour
Your new company A public sector organisation is recruiting for a Band 2 Donor Admin Assistant based in Belfast. Your new role As a Donor Administration Assistant, you will be part of the dedicated administration team responsible for managing donor information and supporting the wider operations that ensure a reliable supply of life-saving clinical resources.Working primarily from the organisation’s Belfast site, your duties will include:
* Acting as the first point of contact for donors via telephone, email and in-clinic.
* Creating, updating, and maintaining accurate electronic donor records.
* Managing appointment bookings, sending reminders, and contacting donors to ensure donation sessions are fully scheduled.
* Handling eligibility and general enquiries, offering excellent customer service at all times.
* Reconciling donation documents and reporting discrepancies were required.
* Coordinating with internal departments to resolve queries efficiently.
* Supporting the selection and communication process for donors attending donation sessions.
* Assisting with the production of written communications, updates to procedures, and testing new administrative processes.
* Maintaining secure handling and storage of sensitive records in line with organisational policies.
* Keeping up to date with all mandatory training and compliance requirements.
This is a varied role within a fast-paced environment and offers an opportunity to contribute to a service that makes a meaningful difference every day.What you'll need to succeed Essential Criteria:
* At least 1 year of clerical/administration experience involving direct interaction with the publicor2 years’ administrative experience if the qualification requirement below is not met.
* 4 GCSEs at grades A–C, including English (or equivalent).
* Ability to work flexibly, including evenings, weekends and public holidays.
* Confident using Microsoft Office packages (Word, Excel, Outlook).
* Experience working with the public and providing a high standard of customer service.
* Strong teamwork skills.
* Good attendance record.
Desirable Criteria:
1. Applicants with relevant administrative or healthcare-based experience may have an advantage.
What you'll get in return
2. £12.51 per hour
3. Belfast Based
4. Fixed term – 3 months initially with the possibility of extension
5. 9 to 5, Monday to Friday.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4776291