Job Description
🚀 Contract Opportunity: Service Desk Manager / Service Delivery Manager – Autotask Implementation (Outside IR35)
📍 Location: Onsite – Surrey (near Redhill / Dorking / Guildford)
📆 Duration: Initial 2-month contract (strong chance of extension)
💰 Rate: Competitive day rate (DOE) – Outside IR35
🕒 Start: Immediate
We’re seeking an experienced Service Desk Manager / Service Delivery Manager for a key Autotask ticketing system implementation project with a growing MSP based in Surrey.
🎯 The Role
You will take full ownership of the delivery and rollout of Autotask across the service desk and wider business. This is a hands-on leadership role where you'll be responsible for process design, configuration, stakeholder engagement, and ensuring smooth adoption across teams.
✅ Key Requirements
* Proven experience with Autotask – implementation and optimisation
* Strong understanding of MSP operations and service delivery best practices
* Experience leading service desk transformation or tool migrations
* Comfortable working onsite with internal teams and stakeholders
* Ability to hit the ground running and drive delivery independently
💼 Desirable
* Prior experience delivering Autotask within an MSP environment
* ITIL framework knowledge
* Familiarity with change management and process documentation
This is a fantastic opportunity to make a visible impact on a critical project with potential for ongoing work.
📨 Apply now to discuss further or reach out with your CV for immediate consideration.