Ref Number B25-00086 Professional Expertise Libraries, museums, theatres and open science Department Vice-Provost (Faculties) (B25) Location London Working Pattern Part time Salary £42,099–£50,585 Contract Type Permanent Working Type On site Available for Secondment No Closing Date 28-Apr-2024
About us
UCL is London’s global university. LCCOS – Library, Culture, Collections and Open Science – provides outstanding staff, services and resources to support the world-class research, education and enterprise that is undertaken in UCL, and connects the world with UCL through innovative programming and engagement activities. LCCOS is acknowledged as an international leader in Open Science and Scholarship. The LCCOS family comprises 3 museums and allied object collections, 14 libraries, the UCL Student Centre, Special Collections facilities, multiple additional learning spaces, the Bloomsbury Theatre and a substantial off-site storage facility. We also provide comprehensive services to healthcare staff through our partnerships with 6 NHS Trusts. LCCOS holds the UK Customer Service Excellence (CSE) Award, The National Archives (TNA) Archives Service Accreditation, and Arts Council England Museum Accreditation. The combined staff in UCL LCCOS totals around 440.
About the role
The Science Library Customer Service Team are responsible for providing help and support for our students and visitors and for ensuring that the library environment is safe and in good order.
The successful applicant will be responsible for the provision and development of excellent customer service across the Science Library, monitoring and responding to customer surveys and feedback. The role will involve you line managing a team of library assistants and delivering staff training. Duties will also include timetabling, and responding to a wide range of enquires in person and online. You will also support the Science Library Customer Service Manager by attending meetings and managing the service in their absence.
About you
We are looking for candidates who have significant experience and skills: strong customer service ethos with experience of working in a library or related setting, user experience or customer service-focused role. You will be expected to have excellent IT, communication line management and interpersonal skills. This role is an on-campus role and is not suitable for remote working.
The advert will close on the published date at 23:59 GMT. However, we may close applications early if we receive a high volume of applications. Interviews will be held on-site at the Science Library. A job description and person specification can be accessed from the link at the bottom of this page.
Further details
To apply, please provide:
• An up-to-date CV, including as a minimum detail of your current employment, salary and notice period, details of any former employment and your education history.
• A supporting statement, showing how your skills and experience meet each of the criteria marked ‘Application’ in the Person Specification found within the Job Description for this post. Your statement should be provided using the free text box under ‘Questionnaire’.
If you have any queries about the role or have any queries about the application process, please contact lccos-jobs@ucl.ac.uk, quoting the job title and reference number.
Further information about UCL LCCOS can be found on our website https://www.ucl.ac.uk/lccos/
The UCL Ways of Working supports colleagues to be successful and happy at UCL through sharing expectations around how we work – please visit www.ucl.ac.uk/ways-of-working to find out more
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
41days holiday (27 days annual leave 8 bank holiday and 6 closure days), Additional 5 days’ annual leave purchase scheme, Defined benefit career average revalued earnings pension scheme (CARE), Cycle to work scheme and season ticket loan, On-Site nursery, On-site gym, Enhanced maternity, paternity and adoption pay, Employee assistance programme: Staff Support Service, Discounted medical insurance.
Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women. Our department is working towards an Athena SWAN award. We are committed to advancing gender equality within our department. You can read more about our commitment to Equality, Diversity and Inclusion here: https://www.ucl.ac.uk/equality-diversity-inclusion/
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