An exciting opportunity has arisen for an After Sales Support Executive to join a growing operational team within a well-established organisation. This role sits at the heart of the customer experience, providing professional front-line technical support to customers across a range of products and brands. You will be responsible for responding to customer technical enquiries, ensuring accurate information is provided and working towards a first-time resolution wherever possible. The role requires strong communication skills, a proactive mindset, and the ability to manage customer journeys across multiple touchpoints. Working closely with internal teams, dealers, and service partners, you will play a key role in delivering excellent after-sales service and operational efficiency.
Key Responsibilities:
Provide high-quality technical support to customers, aiming for first-time resolution of enquiries
Build and maintain strong relationships with service agents, dealers, and internal stakeholders
Take ownership of customer interactions from enquiry through to resolution
Authorise product collections and arrange warranty repairs when required
Identify opportunities to improve efficiency and contribute to operational excellence
Skills & Experience:
1–2 years’ experience in an after-sales, technical support, or customer support environment
Excellent interpersonal and communication skills with the ability to engage at all levels
Strong written and verbal communication skills, particularly when handling customer queries or complaints
Understanding of customer legislation such as the Consumer Rights Act and Distance Selling Regulations
Professional and empathetic approach to problem solving Personal Attributes:
Self-motivated, enthusiastic, and customer-focused
Highly organised with strong attention to detail
Adaptable and able to manage changing priorities
Committed to continuous learning and personal development Benefits:
25 days holiday + bank holidays
Private Medical & Dental Insurance
Group Life Assurance Benefits
Annual Gym Allowance
Discounted products