Overview
Assistant Night Manager (HOT0BZFD) – Hilton Reading Hotel, Drake Way, Reading RG2 0GQ
Annual Salary: £26,780
Location: Hilton Reading Hotel
What you’ll get
* Smart uniform provided and laundered
* Free and healthy meals when on duty
* Grow your Career! Your next position could be as a Night Manager
* Personal Development programmes designed to support you at every step of your career
* A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
* Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
* Guest Experience Day 1 night stay with breakfast per year (ONLY FOR FRONT OFFICE POSITIONS)
* Team Member Referral Program
* High street discounts: with Perks at Work
* Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
* Discounted dental and health cover
* Free Parking
* Modern and inclusive Team Member’s areas
Responsibilities
* You will join and lead the night Front Office team, in the Reception areas of the hotel.
* You enjoy delivering a VIP experience to every guest during night time operations, going above and beyond to make their stay memorable.
* You will be the main point of contact for all guests’ enquiries and complaints, emergencies and evacuations.
* Ensure smooth night operations and provide leadership to night shift staff.
Qualifications and Experience
* Ambitious hotelier, with experience in leading a team
* Passion for exceptional customer service
* Excellent communication, complaint handling, and problem solving skills
Job type: Guest Services, Operations, and Front Office
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