Customer Service Manager
A well-established and growing business is looking to appoint an experienced Customer Service Manager to support the leadership and development of their customer service function.
This is a fantastic opportunity to play a key role within a high-performing team, contributing to both day-to-day operations and longer-term planning. You’ll be in a position to influence performance, improve processes, and help shape the direction of the department within a supportive and forward-thinking environment.
As a Customer Service Manager, you will:
* Lead and develop a high-performing customer service team
* Drive KPIs, SLAs, and overall team performance
* Handle escalated queries and complex complaints
* Work cross-functionally to improve service delivery
* Support process improvements and team strategy
You will have:
* Experience in a Customer Service Manager role
* Strong complaint handling and problem-solving skills
* Background in a fast-paced environment
* Ability to manage performance through data and KPIs
* A proactive, hands-on leadership style
This is a brilliant opportunity for someone looking to step into a role where they can make a real impact while contributing to the wider strategy of the team.
Salary and benefits:
* £45,000 to £50,000
* 25 days holiday + bank holidays
* Enhanced pension
* Life insurance
* Excellent working environment
About us:
At Matthew Olivers, we believe recruitment should be personal, transparent, and tailored to each individual. We are a team of award-winning recruiters with a proven track record of helping candidates secure the right opportunity. By applying through us, you’ll benefit from one-to-one support, honest feedback, and guidance throughout the process. We’ll make sure you’re prepared at every stage and that the opportunity is the right fit for you.
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