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Covert Operations, Digital Exploitation (CODE) sits within HMRC’s wider Fraud Investigation Service (FIS) responsible for the department’s civil and criminal investigation work. FIS ensures that HMRC has an effective approach to taking on the most serious tax evasion and fraud.
Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime.
Your role as Quality Manager will see you act as an ambassador for quality within Cybercrime & Forensic Services and the wider forensic unit. Overseeing the delivery of digital and traditional forensic services to ensure all work is conducted in adherence to Statutory requirements, as well as internal and external quality standards and regulations.
The role of the Quality Manager is vital for the development, maintenance, and assurance of forensic services provided to HMRC’s Fraud Investigation Service. HMRCs forensic unit conducts forensic activities within office and laboratory environments, as well as at the scene of crime.
Reporting to the Senior Quality Managers, in this role you will assist in the development and ongoing maintenance of the quality systems within the forensic unit. Aligning business objectives to the strict requirements of ISO quality standards and the Forensic Science Regulator’s Code of Practice.
You will be responsible for understanding and actively promoting adherence to the internal quality management system, as well as driving continuous improvement to enable efficiencies and ensure quality standards are upheld.
Your role as Quality Manager will see you act as an ambassador for quality within Cybercrime & Forensic Services and the wider forensic unit. Working together with the Quality Assurance and Technical Management teams to oversee methods and practices for forensic examinations; ensuring that standards are upheld, and that policies and procedures are correctly followed.
Evidential data obtained by the forensic unit may be used by analysts, investigators, prosecution, defence teams, as well as juries for informed decision making within the criminal justice system. As Quality Manager, you will support the Quality Assurance team in the ultimate objective of assuring that such evidence is obtained by competent, impartial personnel, using forensically sound methods.
In order to achieve this, the duties of the successful candidate will include but not be limited to:
• Ascertaining and maintaining a comprehensive understanding of internal policies and procedures across the forensic unit, as well as existing legislation and reacting to any updates, changes, and/or introductions of new regulatory requirements;
• Facilitating the creation, review, and distribution of documentation and records for specific business areas;
• Supporting the ongoing maintenance and control of documentation within the quality management system;
• Engaging with personnel across the forensic unit to ensure understanding, co-operation, and compliance with the management system and required standards;
• Assisting the Quality Assurance team to plan and deliver an internal audit programme; comprising of horizontal, vertical, and method witness audits of both the quality management system and technical/forensic processes;
• Supervising, training, and mentoring trainee internal auditors, and personally undertaking audits;
• Actively investigating Quality Assurance based nonconformities, as well as overseeing and assisting with the investigation and analysis of nonconformities relating to the wider business;
• Working with the wider Quality Assurance team to prepare for and facilitate UKAS Assessments and visits during the course of maintaining and expanding HMRC’s scope of accreditation.
In addition, you will adopt a continuous improvement approach, ensuring the service remains consistent, fit for purpose, and meets the demands of both internal and external requirements.
• Proven experience within a Quality Assurance or adjacent role;
• Sound knowledge and understanding of quality standards (specifically ISO/IEC 17025:2017, ISO/IEC 17020:2012, FSR Code of Practice) and the importance of statutory requirements within a Forensic environment;
• Proven ability to thrive under pressure in challenging and high-stakes situations, as an individual or part of a specialised team. Have the ability to plan, organise and prioritise resources to successfully meet deadlines and deliver a quality service;
• Experience with technology such as bespoke QMS and LIMS, and proficient in the use of Microsoft Office applications and/or SharePoint;
• Excellent interpersonal and communication skills with experience influencing discussions, decisions and change with internal and external partners and agencies.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology, Science, and Legal
* Industries
Government Administration and Government Relations Services
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