Additional Information
Job Number
Job CategoryHuman Resources
LocationThe St. Regis London, 37 Conduit Street Mayfair, London, United Kingdom, United Kingdom, W15 2YF
ScheduleFull Time
Located Remotely?N
Position Type Management
About the Hotel
Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal.
With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'—a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.
The Opportunity
We are seeking a polished and passionate Human Resources Manager to support the HR function at The St. Regis London. Reporting to the Director of Human Resources, this role is responsible for delivering exceptional HR services across recruitment, training, employee relations, and compliance.
This is a rare opportunity to help shape the culture and talent strategy of one of the most anticipated luxury hotel openings in the UK. The ideal candidate will bring a strong foundation in HR operations, a proactive mindset, and a genuine passion for people and service excellence.
Key Responsibilities
Managing Recruitment and Hiring Process
* Supports the interviewing and hiring of HR team members with the appropriate skills and cultural fit.
* Builds and maintains relationships with external recruitment sources and local organizations.
* Represents the property at job fairs and ensures outreach efforts are documented per HR SOPs.
* Oversees candidate identification and selection processes, ensuring consistency and fairness.
* Advises managers on selection procedures and collaborates with vendors to attract a diverse talent pool.
* Conducts quality control checks on recruitment activities.
Managing Employee Development
* Facilitates orientation programs and promotes cross-training for operational flexibility.
* Utilizes training tools and supervises ongoing learning initiatives.
* Leads new hire orientation to reinforce brand culture and service excellence.
* Ensures leadership participation in training and collaborates with managers on onboarding.
Maintaining Employee Relations
* Supports effective communication across the property through meetings and updates.
* Reviews disciplinary documentation for consistency and appropriate action.
* Maintains an open-door policy and escalates unresolved issues appropriately.
* Partners with Loss Prevention on accident investigations and communicates performance expectations.
Managing Legal and Compliance Practices
* Ensures employee files are complete, compliant, and securely maintained.
* Oversees procedures for accessing and auditing files in line with the Privacy Act.
* Maintains confidential medical records and facilitates drug testing where applicable.
* Communicates property rules and safety policies through various channels.
* Conducts claims reviews and represents HR on the Safety Committee.
* Manages Workers Compensation claims and oversees the selection and offer process.
Administering and Educating on Employee Benefits
* Coordinates with unemployment services providers to manage claims and ensure accuracy.
* Audits and distributes claim activity reports; represents the property at hearings.
* Ensures the HR department is equipped to administer employee benefits effectively.
Who We're Looking For
You should have:
* Minimum 3 years of experience in human resources in a luxury environment
* CIPD qualified or a degree in HRM
* Strong interpersonal and communication skills
* A proactive, organized, and detail-oriented approach
* Solid understanding of UK employment law and HR best practices
* Experience in recruitment, training, employee relations, and benefits administration
* Discretion and empathy in handling sensitive matters
* A collaborative mindset and commitment to continuous improvement
Why Join Us
* Be part of a historic opening and a globally renowned luxury brand
* Shape the people culture of a flagship hotel in one of London's most iconic locations
* Enjoy competitive compensation, benefits, and career development opportunities
* Work alongside a passionate and visionary team redefining ultra-luxury hospitality in the UK
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.