Job Description
Front Office Manager (HOT0CHN2) at Conrad London St. James Hotel, 22-28 Broadway, London SW1H 0BH.
Work Locations
Conrad London St. James Hotel, 22-28 Broadway, London SW1H 0BH.
Responsibilities
* Oversee the Front Office operation to maintain high standards.
* Evaluate levels of guest satisfaction and monitor trends, with a focus on continuous improvement.
* Ensure regular and VIP guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme.
* Maximise room occupancy at best rates and use up‑selling techniques to promote hotel services and facilities.
* Set departmental objectives, work schedules, policies, and procedures.
* Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
* Ensure team members have current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area.
* Maintain good communication and working relationships with all hotel departments.
* Monitor staffing levels to meet cover business demands.
* Manage staff performance issues in compliance with company policies and procedures.
* Recruit, manage, train, and develop the Front Office team.
* Comply with hotel security, fire regulations and all health and safety legislation.
* Assist with other departments, as necessary.
Qualifications
* Experience in a luxury or upper upscale hotel environment is highly preferred, with a strong understanding of elevated guest service standards.
* Minimum of 2 years of Front Office supervisory experience in the hotel industry.
* High level of IT proficiency.
* Good level of commercial awareness and sales capabilities.
* Experience of managing people and developing people.
* Previous experience of managing a department.
* Excellent leadership, interpersonal and communication skills.
* Commitment to delivering a high level of guest experience.
* Ability to work under pressure.
* Demonstrates flexibility and the ability to respond effectively to varying operational and guest needs.
* Ability to work on your own and as part of a team.
Travel Information
* St James Park Tube Station – District & Circle Line (across the road).
* Westminster Tube Station – Jubilee Line (4 mins walk).
* Victoria Station (8 mins walk).
* Waterloo Station (10 mins walk).
Schedule
Full‑time.
Job Category
Guest Services, Operations, and Front Office.
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