Join to apply for the Broker Sales Executive role at Admiral Money.
Admiral Money is the dynamic lending arm of Admiral Group, offering personal loans, motor finance, and homeowner loans since 2017.
We’re building something special for our customers and are looking for curious, driven individuals ready to learn, take on challenges, and make an impact.
We’re proud to be a certified Great Place to Work for over 25 years, with recognition for Women and Wellbeing.
The successful candidate will be required to work on site 2‑3 days per week in Cardiff, with flexible full‑time or part‑time opportunities available.
Role Purpose
Cultivate and sustain relationships with our selected panel of 2nd charge mortgage brokers, promoting technology integrations for enhanced business levels and application quality. Utilize phone and Teams communication to maximize new business opportunities. Ensure right‑first‑time submissions, and secure fair outcomes for all parties. Occasionally, in‑person meetings with brokers may be required. Targets and meeting service levels will form part of your objectives.
Key Responsibilities
* Manage the relationships, communications and training requirements with our selected panel of second‑charge mortgage brokers.
* Proactively drive case progression from inquiry to funds dispersal.
* Respond promptly to new business inquiries and referrals applying policy expertise, with a focus on conversion.
* Identify sales opportunities and potential unique selling points (USPs) for the product range.
* Advocate and support mortgage intermediaries, third parties and customers with available integrations and system queries.
* Collaborate and regularly give feedback to internal teams to enhance broker engagement, meeting and optimizing customer expectations and satisfaction.
* Maintain an up‑to‑date and proactive CRM system.
* Monitor and report on account performance, tracking and analysing KPIs and sales revenue.
Skills and Experience
* Demonstrated track record in proactive customer or business relationship management (preferably within secured lending).
* Specific second‑charge specialist lending experience desirable but not essential.
* Track record of working within a targets & customer satisfaction‑driven environment.
* Ability to manage and utilise MI to translate into increasing opportunities.
* CEMAP or equivalent qualification desirable but not essential.
Benefits
We take pride in being a diverse and inclusive business. You can be you, grow and progress at a pace that suits you, make a difference for our customers and each other, and share in our future with eligible colleagues receiving up to £3,600 of free shares each year after one year of service.
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing to a maximum of 38 days as you stay longer. You also have the option to buy or sell up to an additional five days of annual leave.
Our people‑first culture ensures your progression is not slowed by barriers related to race, gender, age, sexuality or other protected characteristics.
You can view other key benefits on our site.
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