Customer Service Manager
Hours: Monday to Friday 9 am to 5 pm - Office Based Role
Location: Mitcham
Pay Rate: £16 per hour and then £35k on the permanent side
Contract Details: Full-time, Temporary to Permanent
Are you ready to lead a dynamic team and elevate customer experiences to new heights? We are on the lookout for a passionate and energetic Customer Service Manager to join our vibrant team! If you thrive in a fast-paced environment and have a knack for turning challenges into solutions, we want to hear from you!
Responsibilities:
Lead and inspire a team of customer service representatives to deliver outstanding service.
Develop, implement, and refine customer service policies and procedures.
Analyze customer feedback and service metrics to drive continuous improvement.
Foster a positive team environment that encourages collaboration and innovation.
Handle escalated customer inquiries with professionalism and empathy.
Create training programs that empower team members to excel in their roles.
Collaborate with other departments to enhance the overall customer journey.
Monitor and report on team performance and customer satisfaction metrics.What We're Looking For:
Proven experience in customer service management or a similar role.
Strong leadership skills with the ability to motivate and guide a team.
Excellent communication and interpersonal skills.
A proactive approach to problem-solving and decision-making.
Familiarity with customer service software and reporting tools.
A passion for delivering exceptional customer experiences.Why Join Us?
Be part of a supportive and collaborative team culture.
Enjoy competitive salary and benefits package.
Opportunities for professional growth and career advancement.
Engage in fun team-building activities and events.
Make a real difference in our customer's lives!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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