A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future.
We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …
Purpose of the role
This position is responsible for providing support to our Regional Sales Managers as well as developing strong relationships with our Motor Dealers and Finance Brokers (Introducers) who will enhance Paragon’s Motor Finance Lending market share and reputation. You will also provide our Introducers with an excellent customer journey, to achieve all objectives.
Duties and responsibilities
* Daily contact with the Underwriting and Business Support teams to ensure service standards are being met
* Use introducer feedback to recommend and assist in the development of new processes and loan products
* Provide support and complete administrative duties on behalf of the Regional Sales Manager
* Provide our introducers with ad hoc quotations
* Assess and administer Introducer applications before they are sent for approval
* Monitor and manage our existing pipeline business
* Produce management information for the Management Team
* Aware of, understand and contribute to achieving the business area’s objectives
* Achieve personal objectives set by Team Leader
* Ensure all tasks are completed and delivered in line with agreed deadlines and service standards
* Attend training courses identified to assist in personal and role development
* Make regular contact with our Introducers, growing volume support of the desired quality by building trust between introducer and lender
* Deliver an excellent service to our Introducers
* Support introducers in an empathetic, confident and knowledgeable manner
About You
Skills
* Demonstrate a high level of customer service to a number of different stakeholders
* Flexible approach to working requirements, including hours worked and tasks undertaken
* Able to communicate effectively at all levels within a large organisation
* Use own initiative and work within a team
* Adapt to change and remain calm under pressure
* Have a professional outlook and be able to influence others
* Computer literate with the ability to learn new systems quickly
* A disciplined approach to work, with good time management skills, ensuring deadlines are met
* Target driven
* Persuading and negotiating skills
* Handling rejection and remaining positive
* Demonstrate an awareness and understanding of regulatory framework
* Problem solving with good analytical skills
* Business awareness and knowledge of the Vehicle Finance industry (Desirable)
* Basic experience of underwriting experience and ability to assess financial information (Desirable)
Working hours
Monday – Friday between 08:30-18.00 (One hour for Lunch) – 37.5 hours per week. This is a hybrid role and you will be required to be in the office three days per week.
Please note, applicants must have the right to work in the UK. We do not offer visa sponsorship.
Inclusion
As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process, please get in touch with our recruitment team.
What can we offer you?
* Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave
* Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
* Profit Related Pay: We share some of our annual profit with our eligible employees
* Pension Plan: We contribute up to 10% of your annual salary towards your pension
* Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment
* Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
* Volunteering Day: Contribute to causes you care about with one volunteering day per year
* Life Assurance and Personal Accident Cover
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