Customer Service Manager
Wakefield based - on-site
Supply & Service Industry
£50,000 - £55,000Client Details
Page Group are delighted to be working in partnership with a long standing client on the appointment of a new Customer Service Manager at their Wakefield Site. Reporting into site Directors, the role will have full leadership of an internal Customer Service Function along with a field based relationship management function
Description
Create, implement and deliver the Customer Service strategy for the business to help achieve wider company objectives
Leadership of internal customer service responsible for order management, customer enquiries, updates on orders and arranging distribution
Leadership of field based relationship / account managers responsible for understanding customer issues, understand customer requirements, managing complaints, and driving retention of B2B customers
Drive retention through delivery of world class service to B2B Customers, ensuring Accounts are reviewed in line with contractual agreements, and SLA's are maintained
Take ownership of escalated customer issues by being proactive and listening to customer
Work cross functionally with teams including logistics, operations and credit control to ensure the end to end customer journey can be mapped out to deliver a positive experience for customers
Proactively manage resource in line with customer demand taking into account peak period, customer demand and understanding customers long term requirements
Use all available information to make data driven decisions that will support the business in achieving wider objectivesProfile
Prior leadership of a Customer Service Function
Commercially astute
Ability to build and maintain strong working relationships with customers
Understanding of the wider customer supply chain
Strong internal stakeholder engagement
Excellent communication skills both written and verbalJob Offer
The role of Customer Service Manager will be based in the Wakefield area and has great links to the M1 & M62.
Salary of £50,000 - £55,000 on offer depending on experience, plus exceptional benefits (disclosed upon application)
Please note - the successful applicant will need a Full UK driving license due to role requirements