Customer Service Manager | M4 Corridor | Salary up to £55,000 plus benefits
Zachary Daniels are proud to be supporting a major company in their search for a Customer Service Manager to support the service strategy for the business across the M4 Corridor.
Our client is a market leader in their industry and are recognised for delivering a high level of service and products to their customers. If you want to join a company that is passionate about their customers and really looks after their teams then this is the role for you.
Key accountabilities of the Customer Service Manager role
* Implement high standards of processes and procedures
* Manage complex or escalated customer complaints through to resolution
* Use continuous improvement to implement learnings
* Communicate and influence at a senior level with strong stakeholder management skills
* Drive performance within the team
* Continuously build strong relationships
About you
To be successful in our clients Customer Service Manager role you will need:
* Experience in leading customer service teams
* Understanding of the impact on service for the wider business
* Excellent people leadership skills with the ability to lead change
* Self-motivated, ambitious and determined
* Track record of achievement and success
This is a fantastic role ...