Razorblue role:
We are looking for a Service Desk Manager to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass:
* Lead and manage the service desk team across the North West & Scotland Region, ensuring exceptional technical support and customer service.
* Drive service excellence by monitoring performance, implementing best practices, and leading continuous improvement initiatives.
* Act as a key client contact, handling escalations, attending meetings, and fostering strong partnerships.
* Collaborate across departments to enhance service delivery, innovate processes, and ensure seamless operations.
* Provide strategic leadership, reporting to the Service and Support Director and shaping the teams success.
Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must!
Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.
razorblue requirements:
We know its unreali...