FreshWorks Developer
Category: Business Consulting, Strategy and Digital Transformation
Main location: United Kingdom – UK Wide, Various
Position ID: J0925-2031
Employment Type: Full Time
Position Description
At CGI, we empower our clients to transform the way they deliver IT and customer services by creating seamless, innovative experiences. In this role, you will drive the design and implementation of advanced Freshworks solutions that enable organisations to optimise service management, enhance collaboration, and accelerate business outcomes. Working at the forefront of enterprise technology, you will shape high‑impact solutions while being part of a collaborative environment where your creativity, technical leadership, and drive for innovation are supported and valued.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.
Your Future Duties And Responsibilities
In this role, you will take ownership of end‑to‑end Freshworks solution design and development, leading the implementation of advanced workflows, automations, and integrations that deliver measurable value for clients. You will collaborate with architects and consultants to ensure the technical build aligns with solution design, while guiding junior developers and setting standards for quality and scalability. You will also have the opportunity to influence solution strategy, contribute to project planning, and bring forward innovative approaches as you stay ahead of product and industry trends. Supported by a network of experts, you will play a central role in shaping outcomes that drive client success and long‑term impact.
Key Responsibilities
* Lead & Innovate: Deliver advanced Freshworks configurations, automations, and integrations.
* Develop & Deliver: Build and optimise APIs, webhooks, and middleware for enterprise environments.
* Guide & Mentor: Provide technical leadership, coaching, and best practices to junior developers.
* Align & Collaborate: Work with architects and consultants to ensure solution integrity.
* Plan & Assess: Support feasibility analysis, solution estimates, and project planning.
* Optimise & Assure: Drive code quality, testing frameworks, and scalable design.
* Research & Recommend: Stay current with Freshworks and ITSM/CRM trends to enhance solutions.
Essential Qualifications
* Strong track record in ITSM/CRM solution development, including with Freshservice, Freshdesk, or similar platforms.
* Proven expertise in advanced Freshworks configurations, scripting, and API integrations.
* Solid understanding of ITIL processes and service management best practices.
* Demonstrated experience leading delivery teams or mentoring developers.
* Strong analytical and communication skills with the ability to influence technical direction.
Preferred Qualifications
* Freshworks certifications (Developer, Specialist, or equivalent).
* ITIL Intermediate or Managing Professional certification.
* Experience with ServiceNow, Salesforce, or Jira Service Management.
* Familiarity with DevOps, CI/CD pipelines, and automation frameworks.
Skills
* Leadership
* Process Management
* Technical Architecture
* Workflow Design
What You Can Expect From Us
Life at CGI is rooted in ownership, teamwork, respect, and belonging. You’re invited to be an owner from day 1 as we work together to bring our dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well‑being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
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