We are seeking a Accounts Customer Service Manager to join our client, a growing business expanding its client and consumer base across the UK. This role is ideal for a customer-focused professional with a strong background in managing client relationships, resolving escalations, and supporting the development of junior team member whilst implement strategic sales targetting methods. Client Details We are currently working with a large-scale manufacturing client that specialises in the supply and distribution of household products to a wide range of FMCG and retail accounts across the North and throughout the UK. Description Key Responsibilities: Serve as the primary point of contact for key retail accounts, handling high-level customer inquiries, concerns, and escalations with professionalism and care. Take ownership of complex customer issues, ensuring they are resolved promptly and to a high standard, while maintaining strong client relationships. Support and mentor junior team members, offering guidance, sharing best practices, and contributing to their professional development. Work cross-functionally with internal teams-including sales, logistics, and production-to ensure accurate order processing and swift resolution of any service-related issues. Maintain up-to-date and accurate documentation of all customer interactions, issues, and resolutions within the company's CRM system. Proactively identify areas for improveme...