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We are seeking a highly motivated and results-driven Proactive Sales Executive to support the growth and development of our trade customer base. The successful candidate will be responsible for delivering exceptional service, identifying opportunities through data-driven insights, and implementing effective contact strategies to strengthen customer relationships and achieve sales targets.
Responsibilities:
* Develop and implement tailored sales strategies that address the unique needs of smaller turnover customers, with a focus on maximizing the placement of pattern books in the marketplace. This is vital for engaging trade customers who may not have regular visits from our road sales team.
* Contact customers to review performance, understand current projects, and offer appropriate sampling, promoting and selling existing and new collections.
* Understand customer needs and wants to maximize sales opportunities.
* Secure future business with customers through appropriate service and support.
* Develop and deliver an effective customer contact strategy utilizing all contact tools.
* Deliver world-class customer service to maximize sales opportunities.
* Input customer feedback and actions into CRM.
* Work closely with the Customer Service Team to ensure accurate completion of all orders and sample requests.
* Follow up on calls/emails made.
* Analyze performance and provide data insights for further calls.
* Submit regular accurate reports and monitor sales performance with the head of customer service and UK Sales Director.
* Complete all administrative tasks associated with the role.
* Achieve personal sales targets as part of the sales team.
* Employ effective sales techniques to promote products, upsell, and cross-sell, aiming to build stronger business relationships.
Measures of Success:
* Achievement of sales budget and year-on-year growth.
* Adherence to expenditure budgets.
* Number of calls and emails per day.
* Sales success according to the budgeted sales plan.
Connecting with others:
* Sales colleagues - Collaborate to ensure optimal performance.
* Customers - Manage relationships and develop business.
* Customer Service - Review service levels and performance feedback.
* Finance - Analyze and measure customer performance.
* Senior Management - Share and drive performance.
Skills & Experience:
* Proven sales experience, in call centers and/or mail order catalogues.
* Strong business sense and industry knowledge.
* Experience with products and product knowledge demonstration.
* Experience in building long-term business relationships.
* Self-driven, results-oriented, with a positive outlook.
* CRM and WG360 proficiency.
* Excellent verbal, written, and presentation skills.
About Us:
Sanderson Design Group is an international luxury interior furnishings company designing, manufacturing, and marketing wallpapers, fabrics, and other interior products.
Founded in 1860, our brands include Sanderson, Morris & Co., Zoffany, Harlequin, Clarke & Clarke, Scion, Anstey Wallpaper Company, and Standfast & Barracks. Our purpose is "To bring the Beautiful into People’s Homes and Lives". We are proud custodians of over 160 years of design excellence, committed to enriching interior spaces with quality and style.
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