Job Description
Alfa Leisureplex Group has an exciting opportunity for a Sales Executive to join our team based at our Central Office, Buckshaw Village, Chorley.
The Alfa Leisureplex Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £70 million per year. We are the UK’s only employee‑owned Travel Group and our brands include Alfa Travel and Leisureplex Hotels. Our mission is to provide high‑quality memorable holidays for our guests.
Leisureplex Hotels own and operate 25 hotels in the UK’s most popular seaside locations, with a combined bed stock of over 2,050 rooms. We achieve strong all‑year‑round occupancies due to our sister brand Alfa Travel, plus our links to other coach operators and group organisers, and we also cater for self‑drive guests and direct hotel bookings.
As an employee‑owned business with almost 1,000 employee owners, we see our people as our most valuable asset in growing our business and continuing to provide a high‑quality service to our customers.
About the Role
We are offering a salary of £27,300 per annum in addition to a number of other benefits outlined below. The position is full‑time, working 37.5 hours per week over 5 days Monday to Friday.
As a Sales Executive you will work as part of a small sales team and be responsible for meeting the sales targets for our coach group sales. You will provide administration support within the sales department and play an active role in maximising the number of coach group bookings and revenue. You will also be involved in preparing contracts and other relevant information for the groups’ holidays, whilst providing after‑sales care to the group organisers. You will also have the opportunity to assist with exhibitions and client events.
Sales Executive Responsibilities
* Answer incoming telephone calls and take enquiries from Coach Group Organisers.
* Follow up on lapsed enquiries and suggest new leads.
* Process all bookings, creating the Alfa Groups pack, complete with relevant information including coach pick‑up points.
* Liaise with Coach Group Organisers concerning all aspects of their holiday.
* Set up and maintain holiday tour files and databases as the tours progress from enquiry to departure.
* Produce and send balance statements to organisers.
* Take payments via credit/debit card, process cheques and liaise with accounts.
* Liaise with the product team for enquiries involving third‑party hotel accommodation.
* Ensure relevant databases and spreadsheets are kept up to date at all times.
Essential Skills
* Ability to drive sales activity and revenue.
* Excellent interpersonal, customer service and communication skills – face to face, on the phone and written.
* Excellent attention to detail and administration skills.
* Strong time management and organisation.
* Experience with Microsoft Office packages, particularly Excel.
Desirable Skills
* Knowledge or experience of working in the travel or hospitality industry.
* Knowledge or previous use of travel booking systems.
Benefits
* Bi‑annual tax‑free dividend due to our employee‑owned status (circa £1,500 in 2024 FTE).
* Job security – our employee‑owned status provides better job security, as we cannot be sold to another company.
* 30 days annual leave inclusive of bank holidays, with a flexi‑time scheme in operation.
* Support and continuous development opportunities, including funding for any relevant training courses.
* Competitive occupational sick pay scheme.
* Fantastic discounts on our holidays and hotel stays.
* Employee assistance programme – Health Assured.
* Length of service rewards.
* Reward, recognition and engagement programmes.
* Annual pay reviews in April each year.
If you have the necessary skills to be successful as a Sales Executive within the Alfa Leisureplex Group, click ‘apply’ today. We’d love to hear from you!
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