Location: London - 3 days a week
Salary: £35,000 - £40,000 depending on experience
Do you love supporting people, solving problems, and creating experiences that bring communities to life? This is a unique opportunity to combine hands-on member support with the excitement of managing a busy online events programme at one of the UK's fastest-growing communities for the over-50s.
We're looking for an Events and Customer Service Manager to be at the heart of our member experience. From managing our inbox and responding to Facebook comments, to curating and delivering engaging online events, you'll play a vital role in helping our members feel supported, valued and inspired every single day.
If you're empathetic, organised and proactive - with a passion for delivering great customer service and the creativity to bring people together - then this role could be perfect for you.
About us
Rest Less is a social impact business that helps a generation of over-50s get more from life, by meeting the needs of this large, diverse and under-represented audience.
Today's over-50s are healthier, more active and more ambitious than ever before - yet are still underrepresented across society. We're here to challenge outdated stereotypes of age, and to provide inspiration, resources and community for our members.
Since launching in late 2018, we've built a trusted and respected brand with more than 1 million members. Alongside our advice, guidance and community, our fast-growing programme of online events is helping members connect, learn and thrive. From book clubs and expert talks to live Q&As, our events are an exciting and meaningful part of the Rest Less experience.
About you
You're passionate about people, proactive in your approach, and will thrive in a role that blends member support with creative event management.
You'll succeed in this role if you are:
* Member-focused – motivated by helping people and providing a consistently high level of service.
* Confident and empathetic – able to communicate with a wide variety of people and adapt your tone with ease.
* Organised and detail-oriented – capable of juggling inbox management, social media interactions and events scheduling.
* Proactive and resourceful – naturally spotting opportunities to improve, and solving problems as they arise.
* Comfortable with technology – from managing Zoom events to handling Facebook comments and Gmail inboxes.
* Collaborative and humble – a team player who thrives in a small, mission-driven team.
Your skills and experience
* Customer service: Proven experience delivering excellent service online.
* Events management: Experience planning, organising and running events (ideally online via Zoom or similar).
* Social media: Confident engaging with communities on Facebook, Instagram, Twitter and LinkedIn.
* Communication skills: Strong written and verbal communication, with a warm, empathetic and approachable style.
* Tech confidence: Experience using Gmail, Google Drive, Zoom, and social platforms – or a quick learner.
* Organisation: Ability to manage multiple priorities, deadlines, and stakeholder needs.
* Problem-solving: Comfortable handling first-line support (e.g. Zoom access issues).
* Reporting: Experience tracking performance and generating insights to improve outcomes.
What you'll do
Customer Service & Community Support
* Manage our member inbox and respond to queries with empathy, accuracy and care.
* Reply to member comments and questions across our social channels, especially Facebook.
* Proactively support our community by pointing members to useful resources and services.
* Seed and facilitate online community discussions to encourage engagement.
* Be the voice of our members internally, sharing regular updates and feedback with the team.
Events Management
* Plan, organise and deliver the monthly online events calendar.
* Build strong relationships with our events members, volunteers and hosts to ensure they feel supported and valued.
* Collaborate with hosts and speakers to ensure smooth and engaging events.
* Introduce events and occasionally host ad-hoc sessions.
* Work with our sales and brand partnerships team to deliver sponsored events.
* Provide first-line event support (e.g. managing Zoom access and host permissions).
* Monitor event quality and performance, and implement improvements.
* Research and discover new hosts to build an exciting, relevant events agenda.
* Produce monthly business reporting on performance, insights and trends.
General
* Support across the business where needed - we are a small, agile team, and everyone pitches in.
If this sounds like you…We'd love to hear from you. Please email your CV and cover letter to with the subject "Events and Customer Service Manager Application" or apply here by Friday 10th October 2025.
Job Types: Full-time, Permanent
Pay: £35,000.00-£40,000.00 per year
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in London SE1 1LB