As Customer Services Manager you will work from our Warrington office in the Products and Surfacing Team. You will lead the customer service team to deliver exceptional customer experience for internal and external customers through enquiry handling, complaints, service requests, pricing administration and invoicing.
Main Responsibilities
As Customer Service Manager you will lead the customer service team, ensure pricing and invoicing accuracy, improve customer satisfaction, and drive continuous improvement. You will deal with customer enquiries, complaints, order support and resolution and manage pricing creation, updates, governance, and system accuracy.
The Customer Service Manager provides support to the Sales and Operations teams by planning processes and collaboration with the logistics team to maximise fleet efficiency while delivering to customer KPIs.
The Ideal Candidate
As Customer Services Manager you will have customer service leadership experience and an understanding of pricing and invoicing. You will have used CRM/ERP systems and be a strong communicator.
Package Description
Here at Colas, we offer a great total compensation package, including:
* A salary of £28,000 - £35,000
* Our Colas Pension Scheme has combined contributions of up to 10%
* Life Assurance Scheme which is x4 basic salary
* 25 days annual leave per year + Public Holidays
* Hybrid Working Scheme (dependent on the role)
* Opportunities to study towards a fully funded Professional Qualification
* Discounts on car leasing, holidays, cinema tickets, restaurants and much more through our online employee benefits portal
Colas Ltd is committed to building a diverse and inclusive workforce that mirrors the communities we serve. As an equal opportunity employer, we welcome applications from all backgrounds. If you want a workplace where your voice is valued and your potential is developed, Colas is the right choice.
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