*Housekeeper & Guest Assistant - Cheltenham *
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
*The role is 42 hours per week over 6 days, working 12-8pm. The day off is flexible but weekend working is required.*
*About Us:*
*As one of the UK’s fastest-growing hospitality brands, we provide 4-star short-term rentals in prime central locations across the UK. We’re looking for a Housekeeping & Guest Manager to oversee our Cheltenham properties—someone reliable, organised, and committed to delivering exceptional guest experiences. *
*This role is hands-on, you’ll play a crucial role in maintaining high standards of cleanliness and service. *
*Job Overview:*
We are seeking a dedicated and proactive Housekeeping & Guest Manager to oversee the management and day-to-day operations of our apartment block, ensuring compliance, cleanliness, and exceptional guest and tenant experience.
This multifaceted role combines property management with a strong focus on customer service for both short-term and long-term residents, providing a rewarding opportunity for a customer-oriented professional with strong organisational and cleaning management skills.
*Key Responsibilities: *
*1. Building Cleanliness and Maintenance: *
* Lead and participate in the cleaning of the apartments when guests check out, ensuring all properties and common areas are consistently maintained to a high standard of cleanliness and order.
* Coordinate with cleaning staff, supervise their work, and ensure all areas are thoroughly cleaned according to established protocols.
*2. Compliance Management: *
* Conduct regular compliance checks throughout the building, ensuring all health and safety standards, fire regulations, and building management protocols are strictly adhered to.
* Maintain accurate records and reports related to compliance checks, inspections, and maintenance activities.
*3. Guest Experience Management (Short-Term Rentals): *
* Provide exceptional customer service to arriving short-term rental guests, creating a positive and welcoming experience.
* Handle guest check-ins and check-outs, ensuring a seamless process, addressing guest inquiries, and resolving any issues promptly and professionally.
*4. Apartment Cleaning (Short-Term Rentals): *
* Collaborate with the cleaning team to prepare and clean apartments following guest checkouts, ensuring each unit meets the required cleanliness and presentation standards.
* Inspect cleaned apartments to ensure they are ready for new guests and meet all quality expectations.
*5. Tenant Support (Long-Term Rentals): *
* Act as a primary point of contact for long-term tenants, providing timely support and addressing queries or concerns they may have.
* Ensure a positive living experience for all tenants by proactively managing building maintenance issues and fostering a friendly and supportive community atmosphere. Qualifications and Skills:
* Previous experience in property management, hospitality, or a related field is desirable.
* Strong attention to detail with a focus on compliance and cleanliness. *Excellent customer service and interpersonal skills.*
* Ability to work independently, as well as part of a team?
* Strong organizational and multitasking skills.
* Flexible and adaptable approach to work, with the ability to handle varying daily demands. *Experience in cleaning management or hands-on cleaning tasks is a plus.*
* Basic knowledge of health and safety regulations applicable to property management. What We Offer:
* Competitive salary of £28,000 per annum.
* 42-hour work week with a dynamic and engaging work environment.
* Opportunity to make a positive impact on both guest and tenant experiences. xcunqrw
* Supportive management team and career growth opportunities.
If you are passionate about delivering exceptional customer service, maintaining high standards of compliance, and ensuring a welcoming living environment for guests and tenants, we would love to hear from you!
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Experience:
* management: 1 year (preferred)
Licence/Certification:
* Driving Licence and a car (required)
Work Location: In person
Reference ID: MPH-Cheltenham