Human Resources Administrator We are looking for an organised and proactive HR Administrator to join the HR Shared Services team. The role will support the delivery of an efficient and professional HR Administration Service to employees, managers and internal stakeholders. The Successful candidate will provide administrative support across the employee lifecycle, including maintaining employee records, supporting HR inbox queries, preparing documentation, updating HR systems, assisting with payroll changes and supporting HR reporting and trackers. This role requires strong attention to detail, good communication skills and the ability to work accurately in a busy HR environment. Key Responsibilities HR Administration ● Provide administrative support to the HRSS team to ensure HR processes are completed accurately and on time ● Maintain accurate employee records and ensure information is updated correctly on HR systems ● Create, update and maintain employee files and HR documentation ● Support with drafting and issuing HR ;letters including offer letters, contract changes and other employee correspondence ● Assist with onboarding administration, including new starter paperwork, right to work documentation and background checks requests ● Support with leaver administration, ensuring relevant documentation and system updates are completed ● Respond to HR inbox queries and escalate more complex matters to the HRSS coordinators, HRSS Manager or SHRBP where required ● Support with reference requests and employment confirmation letters ● Ensure all HR administration is completed in line with internal processes, company policies and data protection requirements Payroll and Employee Changes ● Support with preparing and checking employee change information for payroll ● Assist with payroll administration, including starters, leavers, contract changes, salary changes, allowances and deductions ● Maintain payroll/HR trackers and ensure changes are recorded accurately HR Systems and Reporting ● Update HR systems accurately and ensure employee data is maintained correctly ● Support with HR reporting, dashboards and trackers as required ● Ensure HR data is recorded consistently and in a timely manager ● Support the team with audits, data checks and process reviews. ● Update HR trackers accurately and efficiently General HRSS Support ● Support the HRSS team with general administration and ad hoc tasks ● Assist with meeting administration, note-taking and follow-up actions where required ● Help maintain HR process documentation and guidance notes ● Contribute to continuous improvement by identifying ways to make HR administration processes more efficient ● Provide a professional and helpful service to employees, managers and stakeholders As the role evolves, duties and responsibilities may be amended or expanded to support the needs of the HRSS team and the wider business. Who are Konecta? Konecta are one of the leading outsourced contact centre service providers in the world. Konecta is a Pioneer in Customer Interaction and Process Management (CIPM) servicing our client’s customers over the phone, via email on the web, through live web chat or any social media channels, Konecta are leading the way in Technology and how AI can support and enhance the customer experience.