Junior Sales & Customer Service Executive
Location: Rotherham (Onsite)
Salary: 28.5k to 32k per year
Hours: Monday to Friday, 37 hours per week
About the Role:
Adept Resourcing are seeking a motivated Junior Sales & Customer Service Executive to join a busy and dynamic team. This is an exciting opportunity for someone looking to develop their career in sales and customer service, supporting both domestic and international clients. You will work closely with the sales and customer service teams to deliver excellent service, manage client relationships and support export processes.
Key Responsibilities:
Process all customer requests in a timely and accurate manner
Manage client relationships and provide outstanding customer service
Prepare and manage export documentation for international shipments
Use CRM systems to record all correspondence, updates, and information
Assist Account Managers and support correspondence in their absence
Maintain customer pricing and prepare small volume quotations
Liaise with customers regarding stock, deliveries, charges, and Pro-Forma invoicing
Obtain freight quotations, liaise and book with forwarders to ensure timely deliveries
Update spreadsheets to monitor export expenses and profits
File paperwork and ensure export documentation is accurate and compliant
Stay up-to-date with international trade regulations, Incoterms, and tariff codes
Participate in customer visits and team meetings as appropriate
Any other reasonable duties to support the team and business
Requirements & Skills:
NVQ Level II (or equivalent) in Customer Service or relevant business qualification
At least 2 to 5 years' experience in a customer service, sales, or export-focused role
Experience in export documentation is essential; familiarity with Export Master preferred
Strong commercial awareness and understanding of business processes
Excellent communication and interpersonal skills at all levels
Strong organisational skills with the ability to manage multiple tasks and priorities
Proficient in Microsoft Office, with Excel at an intermediate level
Positive, proactive, and professional attitude with attention to detail
Comfortable working in a small team environment and taking ownership of tasks
This role is perfect for an ambitious, customer focused professional looking to develop their career in sales and customer service. You'll gain valuable experience in international trade and sales support while working within a supportive and professional team.
At Adept Resourcing - Commercial & Engineering, we specialise in connecting companies with top talent that drives innovation, growth and success. With our industry expertise, extensive network and personalised approach, we're here to help you.