POSITION SUMMARY: The Programs Site Manager is responsible for the administrative oversight of the programs teams within the assigned location. They supervise client-facing roles and oversee programmatic coordination of housing-first initiatives, HIV case management programs (Ryan White), and HIV/STI prevention strategies, including PrEP health navigation, harm reduction initiatives, and HIV/STI testing.
SALARY: $70,400-$88,000
ESSENTIAL JOB FUNCTIONS: The role includes traveling, driving or having reliable transportation; written communication; computer use for typing and patient/client care; attending meetings; presenting to small groups; recruiting, interviewing, hiring, and training management-level staff; overseeing daily workflow; providing performance evaluations; facilitating team success; and managing discipline and termination processes in accordance with company policy.
MAJOR AREAS OF RESPONSIBILITIES: Oversee staff recruitment, hiring, leave approval, timesheet and expense approval, disciplinary procedures, training, salary negotiations, staff development, and collaboration across departments to improve services. Provide training on HIV and related health determinants, health record systems, and program-specific procedures. Manage intake, assignment, transfer, and closure processes per guidelines, ensuring documentation is completed within 48 hours. Audit client files for eligibility documentation, ensure confidentiality and HIPAA compliance, and develop community partnerships to expand HIV interventions. Assist with linkage to care for newly diagnosed clients, coordinate schedules, organize elements of projects, and ensure resources are used efficiently. Conduct client-centered HIV testing, represent the community at planning groups, and respond positively to change. Promote a collaborative environment, support staff training, anticipate service interruptions, and operate community healthcare vans. Maintain administrative needs of the office.
EDUCATION/LICENSURE: Four years of management experience preferred. High School Diploma or equivalent required. Bachelor’s Degree in Health and Human Services or related field preferred. LISW-S or comparable licensure required.
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER QUALIFICATIONS: Strong written and verbal communication skills; public speaking and facilitation experience; sensitivity and competence in working with BIPOC and LGBTQ+ communities; experience developing culturally appropriate materials; familiarity with patient-centered medical home models; proficient in Microsoft Office; reliable transportation and valid driver’s license preferred.
OTHER INFORMATION: Background and reference checks; pre-employment drug testing; variable hours including evenings and weekends; application process details.
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