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We are delighted to partner with a leading global manufacturer of engineered sensing technology based in the northwest in recruiting a Customer Service Manager.
The business has been developing highly advanced sensing technologies for over 80 years, delivering valuable data for systems such as appliances, heating, motor vehicles, and aircraft. With over 3,000 employees worldwide across 5 manufacturing facilities, the company seeks an experienced Customer Service Manager to lead a team servicing the European market.
Reporting to the Sales Operations Manager, you will be responsible for managing the flow of customer orders from receipt to delivery.
Duties include:
* Lead the customer service organization for Europe and effectively manage a team of customer service representatives.
* Oversee customer orders and finished goods continuity.
* Ensure timely communication with customers and handle escalations appropriately.
* Maintain regular communication with customers and sales representatives regarding order status and issues.
* Analyze customer service metrics to identify continuous improvement opportunities and implement projects to enhance process efficiency and quality.
* Maximize the use of Oracle and other tools to track and update customers on orders.
* Create and maintain customer service processes, procedures, and work instructions. Improve processes where possible, ensuring compliance with regulations.
* Perform other duties and/or special projects as needed.
Requirements:
* Experience in a customer service role with team leadership experience.
* Experience managing ERP systems such as Oracle.
* Proficiency in MS Office, Pull, JIT, KANBAN.
* Excellent attention to detail.
* Personable and professional demeanor.
* Salary up to £50k DOE.
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent roles. We are committed to equal opportunity and diversity. Suitable candidates with comparable qualifications and experience are encouraged to apply. Salary ranges depend on experience, qualifications, and training.
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