We are seeking a highly motivated and results-driven Proactive Sales Executive to support the growth and development of our trade customer base. The successful candidate will be responsible for delivering exceptional service, identifying opportunities through data-driven insights, and implementing effective contact strategies to strengthen customer relationships and achieve sales targets.
Responsibilities:
* Develop and implement tailored sales strategies to meet the needs of smaller turnover customers, focusing on maximizing the placement of pattern books in the marketplace. This is vital for engaging trade customers who may not have regular visits from our road sales team.
* Contact customers to review performance, understand current projects, and promote existing and new collections.
* Understand customer needs to maximize sales opportunities.
* Secure future business through appropriate service and support.
* Develop and execute a customer contact strategy using all contact tools.
* Provide world-class customer service to maximize sales opportunities.
* Record customer feedback and actions in CRM.
* Collaborate with the Customer Service Team to ensure accurate order and sample processing.
* Follow up on calls and emails.
* Analyze performance data to inform sales strategies.
* Submit regular reports and monitor sales performance with management.
* Complete all administrative tasks related to the role.
* Achieve personal sales targets as part of the team.
* Employ effective sales techniques to promote, upsell, and cross-sell products, building strong business relationships.
Measures of Success:
* Achieving sales budgets and year-over-year growth.
* Staying within expenditure budgets.
* Number of calls and emails per day.
* Sales success according to budgeted plans.
Connecting with Others:
* Collaborate with sales colleagues for performance optimization.
* Manage relationships with customers and support business development.
* Coordinate with Customer Service for service quality.
* Work with Finance to analyze customer performance.
* Share insights and drive performance with senior management.
Skills & Experience:
* Proven sales experience, including call centres and/or mail order catalogues.
* Strong business acumen and industry knowledge.
* Experience with product demonstration and knowledge.
* Ability to build long-term business relationships.
* Self-motivated, results-oriented, with a positive attitude.
* Proficiency in CRM and WG360.
* Excellent verbal, written, and presentation skills.
About Us:
Sanderson Design Group is an international luxury interior furnishings company specializing in wallpapers, fabrics, and interior products. Founded in 1860, our brands include Sanderson, Morris & Co., Zoffany, Harlequin, Clarke & Clarke, Scion, Anstey Wallpaper Company, and Standfast & Barracks. Our purpose is "To bring the Beautiful into People’s Homes and Lives," reflecting our rich heritage and innovative future. We are committed to quality, craftsmanship, and design excellence, shaping the interior landscape for over 160 years.
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