Responsibilities
* Quality Lead for all assigned customers across EMEA Flavour Solutions. Accountability for the management of the customer quality relationships - liaising and working with relevant internal and external stakeholders as required.
* Represents the Quality & Regulatory function in customer-related meetings as appropriate both internally and externally (at various levels).
* Drive excellence in technical partnership.
* Development of the Customer Quality strategy for assigned customers in conjunction with cross-functional partners.
* Prime accountability to ensure agreed customer quality strategic agenda and customer needs are delivered through McCormick sites, Quality & Regulatory function and/or cross-functional teams, leading or facilitating projects, influencing and driving change as appropriate to achieve results.
* Amplify customer centricity:- Focus on communication, education and effective sharing of best practices and learnings across EMEA teams as appropriate to drive a shared commitment to customer quality, engagement, excellence and continuous improvement.
* Accountable for the customer quality governance in EMEA - including processes and procedures for customer quality management, reporting routines/ scorecards, customer audit/ approval needs, regular reviews, technical support for other functions, and continuous improvement.
* Incident management - supports local/regional/global incidents related to assigned customers, following both internal and customer processes. (Provides consultation and/or escalation as appropriate in addition to customer communication & management workstream).
* Actively participates in commercialization, business critical/ growth projects, CCI, de-risking and continuous improvement activities.
Qualifications
* Minimum Degree in Food Science/Food Technology (or equivalent)
* Experience in food industry with Quality Assurance and Food Safety Systems expertise.
* Leadership experience in the food industry in a Quality Management role.
* Customer management experience (major industrial and/or retail customers).
* Ability to communicate written and verbal complex information to multidisciplinary stakeholders
* Experience of working with different cultures and levels of understanding.
* Demonstrated, end to end project/ programme management experience
* Aptitude for identifying, establishing, and maintaining relationships with key stakeholders.
* Have demonstrated strengths in the following areas: Problem Solving; Data Analysis; Ability to manage multiple priorities; Self-managed excellence.
* French language - nice to have
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