Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.
At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.
* Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London and Manchester
* 25 days holiday per annum plus bank holidays and Christmas period
* Excellent learning and development opportunities
* Open plan office with collaborative working spaces, on-site gym, outdoor tiki bar, coffee bar, and lunch area
* Company wellbeing and social events
* Sports and social clubs
* Incentive trips
* Employee Assistance Programme
* Discounted private healthcare
* EV scheme and Ride to Work scheme
* Winners of an array of industry awards
* Great Place to Work Certified
* Sunday Times Top 100 Best Places to Work
* Supporters of 85+ charities with strong commitment to diversity and sustainability
POSITION DETAILS:
Position Title:
Position Title:
Client Executive
Reports to (POSITION):
Reports to (POSITION):
Account Director
Team:
Department:
Department:
Corporate and Enterprise Sales
PURPOSE OF JOB:
To work alongside a Client Director as an account team, developing and growing strategic Bytes accounts. Jointly responsible for identification through to close of solutions and opportunities whilst delivering exceptional customer service and customer satisfaction. The Client Sales Executive will work collaboratively with the Client Director and Solutions Team to generate additional business opportunities through strong customer and vendor relationships.
KEY RESPONSIBILITIES:
* Sales Skills. Execution of the sales process including prospecting within clients and lead generation through to negotiation and closing deals alongside the Client Director. Utilisation of persuasion techniques and the ability to articulate the benefits of the Bytes portfolio effectively are also important.
* Account Development. Working with the Client Director to gain an understanding of the customer’s strategic direction and the creation of account plans/RAG matrix’s/client project tracking/vendor account mapping.
* Technical Proficiency: A good understanding of the products and solutions Bytes offer is crucial. This includes knowing the features, functionalities, and technical as well as commercial nuances. Matching these to the clients need and future projects.
* Client Growth. Demonstrable growth of technology spread and spend, pipeline, GP and opportunities in the client base.
* Relationship Building: Building, expanding and maintaining strong relationships with clients is key. This involves understanding their needs, providing excellent customer service, and following up regularly.
* Organisational Skills. Managing multiple clients and sales processes requires strong organisational skills. Keeping track of meetings, follow-ups, CRM and sales targets is vital.
* Passion for Learning. The tech industry evolves rapidly, so a passion for continuous learning and staying updated with the latest trends and technologies and accreditation is important
* Understanding of Microsoft funding programmes and ensuring that they are aligned to customers to increase value and maximise profit.
* Management of new solution demonstrations, supported by SME community and Client Director where necessary.
* Account Cadence: Working in conjunction with the Client Director to ensure regular contact and that key information is shared with Client sponsors to continuously demonstrate Bytes value.
* Commercial skills: Commercial acumen, negotiation skills, opportunity expansion and maximisation with services, training, support etc where available.
WIDER TEAM NETWORK
(WHICH TEAMS WILL THE POSITION WORK WITH DIRECTLY AND WHO WILL THEY RELATE TO EXTERNALLY)
Internal
* Sales, Solutions Team, Pre Sales, IT Value Management Team, Managed Vendor Services (Renewals), Consultancy, Purchasing, MS Operations & Service Operations
External
* Working directly with our mainstream Distributors & Partners and Key Vendors where we purchase directly
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications:
* Batchelor’s Degree in a relevant subject
DESIRABLE
Other Requirements
* Good understanding of IT (specifically software) and Business IT challenges.
DESIRABLE
* Interest in furthering Sales career by gaining supported experience dealing with customers.
ESSENTIAL
* A proven track record of excellent customer service within and IT Sales Support Role.
ESSENTIAL
* Internal Applicants must be in one of the following roles in order to meet minimum experience requirement.
* Inside Sales Execs – or those just about to be promoted from Inside Sales Support
* Organised individual with excellent time management
* Tenacious, resilient, and hardworking
* Copes well under pressure and can meet deadlines
* Excellent verbal and written communication
* Self-motivated and able to take responsibility
* Commercial acumen and ability to construct and drive commercial outcomes to achieve positive results
* Intermediate-level skills in use of Microsoft Office suite applications
* Active listening and confidence in articulating complex solutions to Senior IT and Procurement contacts.
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