This is a pivotal leadership role for an experienced clinician passionate about patient safety, quality improvement, and safeguarding. As Quality Manager, you will lead and embed a robust clinical governance framework, ensuring care is safe, effective, and consistently high‑quality across a mixed workforce of staff and volunteers.
Working closely with the Medical Director, you will oversee incident management, learning events, safeguarding, audit, and governance systems, ensuring that learning is identified and translated into sustained improvements. A key focus will be aligning practice with the Patient Safety Incident Response Framework (PSIRF), fostering a culture of openness, accountability, and continuous improvement.
You will provide strategic and operational leadership for safeguarding, chair key governance forums, and deliver clear insight on risks, trends, and performance. Your work will ensure systems are not just implemented but embedded over time, supporting compliance with CQC standards and maintaining a Good rating.
In this highly autonomous, hands‑on role you will need strong analytical skills, attention to detail, and confidence to challenge at a senior level. It is ideal for a clinician seeking a flexible portfolio role with meaningful organisational impact.
Main duties of the job
The Quality Manager leads and embeds a robust clinical governance and quality framework across the organisation, ensuring safe, effective, and high‑quality care. Responsibilities include:
* Overseeing incident management, learning events, safeguarding, audit, and governance systems; capturing and acting on learning.
* Providing organisational leadership for patient safety and safeguarding, ensuring strong oversight and continuous improvement.
* Ensuring that governance systems are consistently applied across employed staff and volunteers.
* Maintaining the organisation’s Care Quality Commission Good rating and supporting ongoing development.
About us
LIVES has been at the heart of Lincolnshire’s emergency medical response for more than half a century. Working alongside the NHS, our highly trained volunteers and clinical staff provide immediate pre‑hospital care to people experiencing medical emergencies. The postholder will work as part of a small, friendly team, influencing and improving the quality of service provided to patients and families.
Job responsibilities
Clinical Governance & Quality Systems
* Lead the organisation’s clinical governance framework and ensure effective systems for quality assurance and improvement.
* Develop, implement, and maintain quality‑related policies (excluding clinical practice standards led by Clinical Leads).
* Ensure consistent application of governance systems across all services, staff, and volunteers.
* Support compliance with CQC standards and regulatory requirements.
Incident Management & Learning (PSIRF)
* Lead the Learning Events system, ensuring timely reporting, review, and learning.
* Oversee incident management processes in line with the PSIRF.
* Embed a culture of openness, psychological safety, and continuous improvement.
* Identify themes and trends and ensure organisational learning is disseminated and embedded.
Safeguarding Leadership
* Provide strategic and operational leadership for safeguarding across the organisation.
* Chair the Safeguarding Review Group, ensuring effective scrutiny and clear learning outcomes.
* Maintain oversight of safeguarding risks, themes, and trends, embedding learning into practice.
* Provide assurance to the Clinical Governance Committee and Medical Director on safeguarding effectiveness.
Audit & Continuous Improvement
* Lead the development and delivery of a structured clinical audit programme.
* Strengthen the audit culture, ensuring audits are completed, reviewed, and translated into sustained improvements.
Governance Meetings & Reporting
* Conduct Learning Events and Safeguarding Review Groups.
* Contribute to the Clinical Governance Committee, providing insight and assurance.
* Produce concise governance reports, identifying risks, trends, and improvement areas.
Leadership & Line Management
* Provide direct line management to the Quality Administrator.
* Support the organisational mission through fundraising and engagement activities.
* Build capability and resilience within quality systems.
Working with Clinical & Operational Leads
* Collaborate with Clinical Leads to ensure governance structure, oversight, and assurance.
* Work with operational teams to embed quality systems into day‑to‑day delivery.
Person Specification
Qualifications
* Clinically qualified professional (paramedic, nurse, doctor, or allied health professional).
* Safeguarding Adults and/or Children training Level 4, or willingness to achieve within an agreed timeframe.
Experience
* Experience within a clinical governance or quality role.
* Demonstrated experience leading safeguarding processes.
* Experience leading audits and quality improvement initiatives.
* Experience chairing safeguarding or case review forums.
* Experience in pre‑hospital or emergency care settings, and within a CQC‑regulated environment.
* Experience working with volunteer‑based organisations.
Knowledge and Skills
* Strong understanding of patient safety, incident management, and PSIRF.
* Knowledge of safeguarding legislation and best practice.
* Analytical skills to identify trends and translate findings into improvements.
* Constructive challenge and oversight in governance and safeguarding decision‑making.
* Organisational skills to maintain and embed systems.
* Proficient with digital systems (O365 suite, patient record systems).
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