Job Description
Pay: £55,000.00 per year
Job Description:
About the role
We are looking for a passionate and proactive Service Quality Manager to join our care home group. In this role, you’ll champion high standards of care, ensuring our residents receive the very best support while driving a culture of excellence and continuous improvement across all our homes.
Working closely with our Operations team, Care Home Managers, and staff, you will monitor, evaluate, and enhance service quality in line with regulatory standards and company policies. You’ll also be a trusted advisor to our managers—guiding them through compliance, inspections, and the delivery of outstanding resident care.
Reports to: Regional Operations Manager / Operations Director
Key Responsibilities
1. Develop and implement strategies to improve service quality across all care homes.
2. Carry out regular audits and assessments to ensure compliance with regulations, policies, and best practices.
3. Identify improvement opportunities and support managers in taking corrective action.
4. Partner with managers to roll out quality initiatives and embed care plans effectively.
5. Deliver training and guidance to managers and staff on quality standards and procedures.
6. Keep up to date with industry r...