Customer Service Team Leader
Cheltenham
£30,000 DOE
Full Time, Permanent - Monday - Friday
Are you an experienced customer service professional ready to take the next step in your career? We’re recruiting a Customer Service Team Leader to join a growing business in Cheltenham. You’ll lead a small team, drive service excellence, and play a hands-on role in day-to-day operations.
Key Responsibilities:
Lead, support, and motivate a customer service team
Act as escalation point for complex queries and complaints
Monitor response times and maintain service standards
Provide direct support via phone, email, and live chat
Liaise with suppliers/internal teams on order and stock issues
Train, mentor, and develop team members
Oversee payment processes and ensure customer satisfaction
What We're Looking For:
Proven customer service experience (leadership/supervisory experience ideal)
Excellent written and verbal communication skills
Confident handling escalations and solving problems
Highly organised and detail-oriented
Experience in retail or e-commerce is a bonus
Benefits:
Generous annual leave
Staff discount
Company pension
Free on-site parking
Regular team events and socials
Ready to lead a team that puts the customer first? Apply today to Elliott @ RE Recruitment to learn more.
Please note: If you haven’t heard back within 5 working days, your application has been unsuccessful. RE Recruitment acts as an employment agency on behalf of the client.
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