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Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top‑tier local authorities, with seven district, borough and city councils, as well as our local universities.
Job overview
An exciting opportunity has arisen for you to join the team supporting the opening and running of one of our new community diagnostic centre based at Thurrock Community Hospital site.
Your role, alongside your colleagues, will be to take responsibility for ensuring robust systems are in place for the management and co‑ordination of CDC services. Services at the centre will include radiology, phlebotomy, echo‑cardiology and ultrasound.
As an integral member of the team, you will provide leadership to the Radiology Admin & Clerical team who will deliver reception services in addition to monitoring of the operational effectiveness of the CDC, contributing to the day‑to‑day escalation management as required.
No VISA sponsorship available for this role.
Main duties of the job
* Communication with senior operational management team regarding the services' performance and trends as measured against communicated standards.
* Responsible for maintaining the Trust's good relationships with external agencies including GP's and other referrers.
* Escalate appropriate needs of the Community Diagnostic Centre services to facilitate efficient service flow.
* Provide the final escalation point for staff dealing with distressed and upset patients following Radiology experiences; provide advice and guidance to junior staff in the management of such contacts.
* Use a variety of approaches in liaising with users and clients to gain the best outcome for the service in line with objectives; may be required to communicate unwelcome information to distressed patients or their families.
* Responsible for disseminating data and information to Senior Management Team which may influence decision making.
Working for our organisation
Are you looking for an exciting role using your unique qualities, then we want to hear from you.
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application.
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
Person specification
Qualifications
* Essential criteria: Degree in Admin / Project Management or equivalent experience.
* Essential criteria: ECDL or equivalent experience.
Knowledge
* Essential criteria: Advanced use of Microsoft applications.
* Essential criteria: Use and application of bespoke databases / software.
* Essential criteria: Knowledge and understanding of delivering customer service.
* Essential criteria: Ability to report, develop and deliver activity data.
* Desirable criteria: Project Management.
Experience
* Essential criteria: Engagement with multi‑disciplinary professional groups.
* Essential criteria: Experience of leading and managing / supervising a team.
Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values; the use of AI in applications is monitored. You will be required to declare on your application if AI has been used.
Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro rata) under the current minimum threshold.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
* CDC Site Manager (PDF, 384.6KB)
* Privacy Policy (PDF, 441.0KB)
* AFC Pay Poster 25/26 (PDF, 32.3KB)
* Behaviours Framework (JPG, 298.0KB)
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