Overview
Senior Customer Service Manager — West London
Our client is a market-leading hospitality company serving prestigious customers across Northern and Western Europe. They're looking for a dynamic Senior Customer Service Manager to own key commercial relationships and drive operational excellence.
The Mission: Be the strategic bridge between major clients and internal operations, ensuring world-class service delivery
Why This Role Delivers:
Strategic Impact - Own P&L responsibility for major accounts
Client Ownership - Direct interface with senior stakeholders at premium brands
Leadership Opportunity - Shape service standards across multiple locations
Industry Leader - Work with a company at the forefront of hospitality
You're Our Perfect Match If You Have:
* Degree Level Education
* Account Management Experience in hospitality/catering preferred
* Data Analytics Skills - turning numbers into commercial insights
* Advanced MS Office proficiency
* Exceptional Communication and presentation abilities
The Reality:
This isn't just customer service - you'll be managing key relationships, developing bespoke solutions, and leading continuous improvement initiatives. Perfect for someone who thrives on variety, commercial challenge, and delivering excellence under pressure.
Ready to elevate your career in premium hospitality? Please apply to bridget@talentguardian.co.uk
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service and Administrative
* Industries: Hospitality
Base pay range is provided by Talent Guardian. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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