Senior Quality Manager – Haematology and Teenage & Young Adult (TYA) Directorate
We are seeking an exceptional Senior Quality Manager to lead and drive the quality, governance and regulatory agenda across the Haematology and Teenage & Young Adult (TYA) Directorate at The Christie. This high‑profile, strategic role oversees compliance with JACIE, CQC, HTA and other NHS quality standards, supporting continuous improvement across haematology and transplant services.
Responsibilities
* Act as lead quality specialist within Haematology, exercising significant discretion in applying local, national and international standards.
* Develop, implement and maintain quality systems, policies and SOPs aligned to JACIE, CQC, HTA and other regulatory bodies.
* Provide expert regulatory and QA advice, translating complex legislation into practical application.
* Lead the development and delivery of the Quality Assurance (QA) Strategy and Quality Improvement Programme (QIP).
* Oversee a robust document management system, ensuring full compliance, version control and audit readiness.
* Deputise as Chair for the Quality Management Group when required.
* Hold line‑management responsibility for Quality and Data Officers and act as delegated budget holder.
* Develop, implement and monitor systems to ensure regulatory compliance and develop QA procedures to support clinical practice.
* Lead the preparation for mandatory regulatory inspections (e.g. JACIE) and coordinate liaison with regulatory agencies.
* Implement inspection findings, coordinate remedial action, report audit outcomes and provide expert guidance on CAPA.
* Support clinical teams to deliver improvements in patient care.
* Analyze data through ongoing monitoring, evaluation and improvement activities, including patient satisfaction surveys.
* Undertake validation studies on significant processes and equipment and present findings.
* Act as risk lead for the directorate, produce a Risk Register and guide incident investigation and performance improvement.
* Ensure complaints management and duty of candour compliance.
* Recruit, select, appraise and line‑manage quality staff.
* Represent the directorate in specialist forums or consultative groups relating to quality, risk and compliance.
* Develop and deliver a sustainable culture of collaboration and continuous improvement.
* Provide progress reports, briefing materials, training resources and roll out SOPs and policies.
* Develop and deliver a rolling programme of core training in relation to specific departmental SOPs, especially with regard to regulatory compliance requirements and governance standards.
* Coordinate mock inspections as learning tools within the directorate to maintain readiness for regulatory inspection.
Essential Requirements
* Previous experience in haematology quality management.
* Experience writing Quality System policies and procedures.
* Demonstrable success working in a complex organisation and experience of risk management, incident investigation or performance improvement.
* Training in QI methodologies such as Lean or Six Sigma.
* Understanding of stem cell transplantation and clinical haematology.
* Excellent verbal, written and presentation skills.
* Ability to write and present complex reports and critically analyse and communicate ideas in complex situations.
* Good organisational and time‑management skills.
* Ability to influence and negotiate in a challenging environment.
* Ability to build constructive relationships with internal and external stakeholders, including clinicians and managers.
* IT, information, project and time‑management skills and experience of developing strategies, policies and business plans.
* Comprehensive knowledge of quality systems, quality and safety standards, clinical governance and NHS regulatory frameworks.
* Understanding of principles of management and the JACIE accreditation process.
* Professional, approachable, collaborative and innovative with a positive approach.
* Strong personal integrity, high emotional intelligence and commitment to continuous improvement and high standards of care.
* Ability to work and act independently and to work with a multidisciplinary team.
* Graduate to post‑graduate degree level.
* Evidence of continuing professional development.
Desirable Requirements
* Masters degree.
* Further evidence of continuing professional development.
J-18808-Ljbffr