Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We revive underused land, creating welcoming, sustainable and nature-rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life.
Department: Customer Services
Location: Taplow, Buckinghamshire
What You'll Be Doing
This role is a 2 year fixed term contract, we welcome applicants looking for long term roles.
Responsibilities
* Carry out quality inspections of completed homes, ensuring they meet company standards before handover.
* Guide customers through their new home before and at completion, explaining how features work, taking meter readings, and providing keys and homeowner information.
* Support customers after they move in, responding to queries, managing reported issues, and ensuring repairs are completed within agreed timescales.
* Build positive relationships with customers, subcontractors, Housing Associations, warranty providers, and internal teams to resolve issues efficiently and deliver a great customer experience.
* Work closely with Sales, Construction and Customer Service colleagues to provide clear, consistent communication and support continuous improvement.
* Monitor customer feedback and satisfaction survey results, identifying trends and recurring issues to help improve our homes, services and overall customer experience.
* Share feedback on recurring issues and product performance with the Customer Experience Director to support continuous improvement of our homes and services.
* Attend meetings, provide cover for colleagues when needed, and support the wider team with additional duties as required.
* Work with warranty providers (including NHBC and Premier) to support inspections and help resolve any issues identified during the 10-year structural warranty period.
What You'll Bring
* Previous experience in a customer service role is essential.
* Experience in construction or property is desirable but not essential.
* Experience working with a diverse or international customer base is an advantage.
* Basic understanding of building terminology would be beneficial.
Skills & Attributes
* Confident using IT systems and digital tools.
* Strong communication skills with the ability to build positive relationships with customers, colleagues and partners.
* Team player with a collaborative approach.
* Able to influence outcomes and support effective resolution of customer issues.
* High attention to detail and accuracy.
Why join us?
* 25 days annual leave, increasing with service to 33 days.
* Health and wellbeing benefits including Private Medical Insurance.
* Lifestyle benefits including access to an online discount platform.
* Berkeley Foundation volunteer day.
* Private pension plan.
* Group life assurance.
The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.
Internal Applicants
If you’re an internal applicant, please ensure you’ve informed your line manager of your intention to apply for this position.
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