Role Purpose To support and drive matchday hospitality sales activity, ensuring revenue targets are met as outlined by the Head of Sales/Deputy Head of Hospitality. This role is also responsible for delivering an exceptional client journey, from initial enquiry through to post-event follow up, ensuring the highest standards of the client journey. Main areas of responsibility Manage sales, administration and co-ordination of Hospitality Lounge and Executive Box packages. Answer hospitality enquiries via phone, email or walk ins. Pro-actively follow up with clients post-matchday to maintain satisfaction and encourage repeat bookings. Responsible for the hospitality ticketing system, including invoicing and taking payments in collaboration with a colleague. Responsible for match-by-match customer journey. Organise and allocate corporate guest parking for matchdays. Communication with all seasonal hospitality members including updates, special offers and feedback forms. Oversee the final room checks before each matchday and liaise with the Operations team. Build strong client relationships to ensure repeat business. Complete show rounds of hospitality suites in a professional manner, gaining the most from the clients visit. Handle customer comments, including complaints, promptly and professionally, demonstrating genuine care and concern under the guidance of your line manager. To co-operate and communicate with all colleagues and managers to ensure effective departmental teamwork and high morale. To complete daily tasks to monitor all enquiries and track conversions each day. General Responsibilities BWFC seek to ensure that all children and young people are protected and kept safe from harm while they are with staff and volunteers within Bolton Wanderers activities. Everyone at Bolton Wanderers has a safeguarding responsibility to all work colleagues, fans and any vulnerable adults and children. Be an ambassador of the Group, providing excellent customer service at all times whilst portraying a professional image. Perform other duties as required, which are considered relevant to the post and to the objectives of the Group as identified by the Head of Sales/Deputy Head of Hospitality. Treat all colleagues as customers ensuring respectful positive outcomes across communications. Adhere to and abide by all BWFC policies, procedures, and guidelines especially remembering responsibilities to others under Equal Opportunities, Health and Safety, Equality and Diversity. This post is subject to a DBS disclosure. About The Candidate Essential Requirements Experience Working in a team. Problem solving. Knowledge, Skills and Qualities Proficient in Microsoft Office Suite. Exceptional standards of customer care. Strong and confident communication skills - verbal and written. Friendly and approachable. Resilient. Creative. Organised. Attention to detail. Flexible approach to work to meet the needs of the business. Desirable Requirements Qualifications Qualification in a hospitality related field. Experience iVvy training is preferred, however, full training will be provided. Previous experience working in hospitality within a sporting industry. Experience working in customer service, account management or sales. Knowledge, Skills and Qualities Problem solving. Negotiation and self-motivation skills. Ability to work in a team. Ability to prioritise workload. Record keeping. About The Club As a founder member of the Football League (EFL), Bolton Wanderers is a football club that is internationally renowned, having played in all four professional leagues of English football, as well as winning the FA Cup on four occasions. There has never been a more exciting time to join Bolton Wanderers following the acquisition of the club in 2019, Football Ventures (Whites) Ltd, under the chairmanship of Sharon Brittan. The club is undergoing a period of transformation with inspiring ambitions and clear plans for the future that will elevate the club back to its former prominence. As we continue towards achieving greater success, we now have a fantastic opportunity for a Matchday Hospitality Sales Executive to join our friendly and customer focused Matchday Hospitality team, supporting the team in delivering a seamless service experience to all guests. As as equal opportunities employer, Bolton Wanderers Football Club is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. BWFC seek to ensure that all children and young people are protected and kept safe from harm while they are with staff and volunteers within Bolton Wanderers activities. Everyone at Bolton Wanderers has a safeguarding responsibility to all work colleagues, fans and any vulnerable adults and children. www.bwfc.co.uk/club/equality-diversity-and-inclusion www.bwfc.co.uk/club/one-wanderers-family-safeguarding