Overview: My client is a market leader in their innovative sector of renewable technology The Technical Customer Experience Manager is responsible for ensuring that customers and partners receive an exceptional technical experience throughout the lifecycle of the company’s products, from installation and commissioning to long-term operation and service. Combining deep technical expertise with strong communication and relationship management skills, the role acts as a key bridge between field performance, partner capability, and internal product development. The role will provide advanced technical support, oversee installer and service partner standards, assure installation quality, and lead root cause analysis of field issues. The TCEM will maintain a structured knowledge base, deliver training, and ensure that feedback from the field directly informs product improvements and service processes. By fostering trusted relationships with partners, proactively addressing technical challenges, and embedding a culture of quality, the TCEM will help maximise customer satisfaction, minimise product downtime, and strengthen brand reputation Duties & Responsibilities * Technical field support and troubleshooting. * New installer screening, onboarding and training * Installation quality assurance * Root cause analysis and feedback to engineering * Knowledge base and documentation management * Customer communication ...