Quality Assurance and Administration Assistant
Shoosmiths, Belfast, Northern Ireland, United Kingdom
Overview
The role of Quality Assurance and Administration Assistant is to assist the Team Leader in supporting the wider Dispute Resolution & Litigation team in Northern Ireland and Scotland. Primary responsibilities are to assist with internal compliance oversight audits and to provide administrative support for the legal teams and their clients.
Responsibilities
* Quality Assurance and Compliance: complete quality checks on work completed by the wider department to ensure internal and external requirements are met, including file and call auditing. Assist with the completion of responses to client audits. Assist the team lead in maintaining policy and procedure documents and compliance records. Support the team lead in preparing training materials and delivering training on client standards to the wider LRC teams.
* Administrative Responsibilities: provide day-to-day administrative support to the LRC team as directed by the Team Lead. Assist the Litigation Managers with internal and external reporting. Undertake litigation activities in line with court processes as directed by the Team Lead, including issuing and serving court claims. Manage internal and external data transfer sites. Support the wider department with various finance tasks. Support with loading of new client instructions.
* General responsibilities: follow Unit policies, procedures and processes; comply with firm policies and regulatory requirements; manage workload effectively using case management systems and IS resources; be accountable for workload and meet internal and client SLAs; identify and refer potential issues; attend training and meetings; liaise with internal teams; assist in achieving financial targets and KPIs; support marketing initiatives and management information; assist with other administrative tasks as directed.
Skills And Qualifications
* IT literate with experience of Word, Excel and internet
* Good written, numeracy and oral communication skills
* Accuracy and attention to detail
* Ability to prioritise, be organised and efficient
* Flexibility to adapt to change, cope under pressure, and know when to seek assistance
* Ability to integrate within a team and work on own initiative
* Friendly and helpful approach
* Confidence to challenge current practices and processes and influence senior management
Employment Information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Administrative
* Industries: Law Practice and Legal Services
Equal opportunities
Our approach to our people is underpinned by our approach to diversity, inclusion and well-being. Our ambition is to build a diverse and ambitious workforce that reflects all backgrounds and talents, and a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.
For further information on the role please feel free to contact Nina Marshall nina.marshall@shoosmiths.com
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