MISSION:
You will be in charge of generating sales in the UK to important clients whilst improving our gross margin. You will operate from our Harrods Boutique in London and you may also be assigned to a missions/s anywhere in the UK, or in the world.
SALES ACTIVITIES IN THE BOUTIQUE
Sustain and further develop Chopard's sales in the Boutique
Exceed individual monthly targets set by the Boutique Manager
Proactively work on developing sales leads and opportunities
Negotiate special deals and minimise discount
Communication with HO and Geneva to source client's needs
CRM ACTIVITIES
Ensure extra CRM activities at all time to build loyalty with new contacts
Client introductions and increasing the client base at the New Bond Street Boutique
Use of CRM tool (Salesforce)
Client management: data quality
Campaigns / opportunities creations
CLIENT PORTFOLIO DEVELOPMENT
Prospecting and developing new customer business outside the boutique
Participate in Chopard events when asked
Use footfall to quickly develop portfolio of clients
Be ready to fulfil specific missions which can be outside the Boutique
Develop relationships with UK Chopard Boutiques team members
Act as ambassador for the brand
Promoting Chopard brand and products
Working on your existing portfolio you built throughout your years of experience
VIP clients management
Arranging factory visits to Geneva
Developing a network of business providers including but not limited to: personal shoppers,
tour guides, concierge services, chauffeurs, private members clubs, casinos,…
CUSTOMER SERVICE / AFTER-SALES
Booking in of repairs
Estimates approvals
Follow-up with clients
Closing of repairs
MAINTAIN ALL ASPECTS OF BOUTIQUE OPERATIONS
Help towards daily / weekly activities of the Boutiques
Run periodical physical stock inventory as per guidelines.
Completing of sales stats forms and daily sales sheets
Display activities / Window dressing
Upkeep of the Boutique cleanliness
Opening / closures
Insurance requirements checks / attention to Boutique security
General administrative work