About The Role The Group ITSM & Automation team are part of Claranet’s Group function and are responsible for the development, maintenance / support and documentation of new and existing functionality related to automation of tasks or configuration items and integrations with other Claranet systems. The successful applicant would show pride and passion for their work and who is willing to learn and use relevant technologies to provide the best possible solutions to our internal customers. Essential Duties & Responsibilities: * Design, configure and implement ServiceNow based applications to support business processes that meet business requirements: * Review and provide requirements with Business Analysts and/or end-users * Contribute to technical designs and implementation plans in conjunction with other team members * Follow agreed implementation plans and timelines to deliver required functionality * Create interfaces to work with other internal and external systems using Web services and other technologies * Work effectively and constructively as part of the ServiceNow Automation and Integration team and other virtual teams as needed * Provide technical input on the capabilities of the ServiceNow platform and insights on the preferred/best practice way to implement solutions and appropriate trade-offs * Workflow development * CI class creation and/or modification of existing classes and...