Join to apply for the Customer Service Manager role at Garner Osborne Circuits Ltd
We are seeking a dedicated and experienced Customer Service Manager to lead and develop the Internal Sales team, ensuring exceptional external and internal customer service delivery, accurate order management, and effective communication with customers and internal departments. This role ensures the team meets commercial and operational targets while maintaining strong customer relationships.
Role and responsibilities
* Effectively manage, motivate, and develop the Customer Service/Internal Sales team
* Oversee all customer enquiries, ensuring prompt and accurate responses
* Review and approve contract reviews and order acknowledgements
* Contribute to the daily production meeting, providing clear visibility of customer priorities and identifying and relaying instructions on required external and internal customer communications to the team
* Monitor and maintain the sales order book/backlog, ensuring accurate data and timely communication of delays or changes
* Resolve escalated customer queries and complaints effectively
* Ensure compliance with audit and documentation requirements
* Work closely with internal teams such as Engineering, QA, and Accounts to resolve issues and meet customer needs
* Analyse team performance, identify improvements, and implement process enhancements
* Build and maintain strong relationships with key customers and stakeholders
Standard Responsibilities
* Establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies to ensure an integrated contribution to Garner Osborne’s corporate objectives
* Observe and comply with all company policies and procedures and for Health and Safety at Work
* Be actively engaged in contributing towards an inclusive culture, creating spaces for diverse perspectives, and serving as an ally in the workplace
* Participate in learning and development activities that develop personal effectiveness and assist in improving performance in the role, including the development of others within the business.
* Support and contribute to business initiatives and objectives
* Undertake any other duties as may reasonably be required in line with the level of responsibility of the post and to meet the changing needs of the organisation
* Proven experience in a customer service, sales support, or order processing environment, preferably in manufacturing/engineering.
* Strong leadership and people management skills.
* Excellent communication and relationship-building abilities.
* Attention to detail, organised, and resilient under pressure.
* Knowledge of ERP systems
* Company events
* Enhanced maternity leave
* Flexitime
* Free parking
* Life insurance
Pay: Up to £50,000 Depending on Experience
Job Type: Full-time
Location: In person, Newbury RG14 5TU (preferred)
Reference ID: GOC202546
Seniority level
Mid-Senior level
Employment type
Full-time
Industries
Appliances, Electrical, and Electronics Manufacturing
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