Job Title: Customer Services Manager Location: UK Office - Escrick, York Salary: Up to £40,000 per annum + 20% Bonus (dependant on experience). Job type: Full time, Permanent Working Hours: Monday to Friday (09.00 - 17.00) with some flexibility according to the needs of the business. At mylife Diabetescare, we're transforming the way people manage diabetes. Our innovative mylife Loop Hybrid Closed Loop (HCL) system and leading-edge technology partners are empowering patients and healthcare professionals to achieve better outcomes and greater freedom. As we continue to grow across the UK, we're looking for a Customer Service Manager who can lead and inspire our team to deliver an exceptional experience for both patients and healthcare professionals. Please note that this company does not offer sponsorship and therefore candidates must have the legal right to live and work in the UK to be considered for this role. About the Role: In this role you will lead our customer service operations - driving excellence across order processing, fulfilment, and patient support. You'll be responsible for managing both front-of-house and back-of-house teams, ensuring smooth workflows, regulatory compliance, and a consistently high-quality experience for our users. You'll bring strong leadership, a strategic mindset, and a passion for improving the customer journey in a fast-paced, regulated environment. Key Res...